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Order Confirmation Executive

Order Confirmation Executive

Letx

3 - 5 years

5 - 7 Lacs

gurugram

Posted:None| Platform:

Apply

Skills Required

order management cash collection sales fedex senior executive customer service management individual contributor crm logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

The Order Confirmation Executive will be responsible for handling customer interactions, including order

verification, NDR follow-ups, lead-to-sale conversions, and abandoned cart recoveries. This role ensures

smooth communication between customers, partners (eCommerce store owners), and the operations

team to achieve conversion and retention targets.

Key Responsibilities:

- Order Verification: Verify and confirm customer orders to ensure accuracy before processing.

- Non-Delivery Report (NDR) Management: Follow up with customers and logistics teams to

resolve non-delivery issues.

- Lead-to-Sale Conversion: Convert potential leads into confirmed sales by engaging with

prospective customers.

- Abandoned Cart Recovery: Engage customers who have abandoned carts and recover sales

by providing product information and incentives.

- Customer Experience and Satisfaction: Deliver excellent customer service by addressing

inquiries efficiently and professionally.

Requirements

Qualifications & Skills:

- Education: Bachelordegree in any field.

- Experience: 3-5 years of experience in Sales or Customer Service.

Skills:

- Customer service and order management

- Strong communication and problem-solving skills

- Sales conversion and attention to detail

- Proficiency in CRM tools

- Interpersonal skills and time management
","

More Jobs at Letx

Customer Support Executive

gurugram

3.0 - 5.0 yrs

INR 5 - 7 Lacs

Order Confirmation Executive

gurugram

3.0 - 5.0 yrs

INR 5 - 7 Lacs

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Letx

Technology, Information and Internet

New Delhi New Delhi

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Order Confirmation Executive