About Vfulfill :- vFulfill is an end-to-end COD Dropshipping Enablement Solution for online sellers
wherein they can dropship in India & US without having to source, stock or even deliver products to
their end customer. We have partnered with leading sourcing & logistics companies like FedEx,
BlueDart, Delhivery, Xpressbees across India & China. Hence, our partners never worry about
sourcing, shipping, cash collection or managing returns, and instead they focus on the things which
matter – like getting orders on their stores and growing their business to unimaginable heights.
For more information visit :- https://vfulfill.io/
About the Position:
- Job Title : Order Confirmation Executive
- Domain Expertise: Operations
- Location: Splendor Spectrum One, 4th Floor, Sector 58, Gurugram, Haryana 122102
- Report to :This is an individual contributor role and position will report to Operations
Head.
- Working Days: 6 days (Monday- Saturday)
Job Summary:
The Order Confirmation Executive will be responsible for handling customer interactions, including order
verification, NDR follow-ups, lead-to-sale conversions, and abandoned cart recoveries. This role ensures
smooth communication between customers, partners (eCommerce store owners), and the operations
team to achieve conversion and retention targets.
Key Responsibilities:
- Order Verification: Verify and confirm customer orders to ensure accuracy before processing.
- Non-Delivery Report (NDR) Management: Follow up with customers and logistics teams to
resolve non-delivery issues.
- Lead-to-Sale Conversion: Convert potential leads into confirmed sales by engaging with
prospective customers.
- Abandoned Cart Recovery: Engage customers who have abandoned carts and recover sales
by providing product information and incentives.
- Customer Experience and Satisfaction: Deliver excellent customer service by addressing
inquiries efficiently and professionally.
Qualifications & Skills:
- Education: Bachelor’s degree in any field.
- Experience: 3-5 years of experience in Sales or Customer Service.
Skills:
- Customer service and order management
- Strong communication and problem-solving skills
- Sales conversion and attention to detail
- Proficiency in CRM tools
- Interpersonal skills and time management
