Ops Support Specialist

• Ensure the responsible controls for Account maintenance are followed and strictly enforced.
• Deliver a customer experience that is professional and timely.
• Complete necessary data entry in bank systems to facilitate maintenance activity requested by customer.
• Review Customer transfer documents received to ensure receipt of all required information and that they are appropriately authorised.
• Validate required information updated in the system to establish the customer and their accounts has been completed correctly
• Assist with the production of department MIS and reporting.
  

Key Deliverables:

• Verify and process requests/instructions ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required.
• Follow through tasks and take ownership to ensure they are completed to the required standards.
• Adhere to policies, standard framework decided stated by the company to meet client need.
• Meeting all Control and Compliance requirements and updating procedures as required.
• Ensure day-to-day operations are performed and SLAs are met as per agreed for all businesses.
• Timely and accurate processing and customer resolution.
• Timely escalation on incomplete/delayed processing.
  

Education: Bachelor’s/MBA

Experience

• Should have good comprehension skills & be attentive to details
• Should have good communication skills
• Should be able to make sound decisions based on information on hand
• Customer focused
• Demonstrated strengths across Risk/Controls and Client Excellence
• Payment processing and sanctions screening experience preferred
  

Skills:

• Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
• Good oral and written communication skills (call outs to customers)
• Good customer service skills, service oriented
• Attention to details, high level of accuracy and productivity.
• Meticulous, with good initiative & independence, communication skills
  

• Able to maintain good rapport with peers and supervisors
• Values attendance and punctuality
• Strictly observes deadlines and cut-off times
  

Personal Attributes

• Good comprehension skills
• Has decision-making abilities
• Values integrity
• Organized and systematic
• Hardworking and patient
  

• Incumbent will be required to work a shift that incorporates
  

• Incumbent will be required periodically to assist with system testing for technology upgrades and Business Continuity Planning (BCP). Some testing will occur on weekends.
  

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