Ops Support Specialist

The Ops Support Assistant 4 role involves providing operations support services, such as record/documentation maintenance, account maintenance, and coordinating with the Operations - Core Team for account opening. Acting as a liaison between various parties, including operations staff, relationship managers, project managers, custodians, and clients, to ensure smooth operations. The primary aim is to offer day-to-day operations support in line with Citi's operations support infrastructure and procedures. Responsibilities: - Provide guidance to staff at all levels regarding processes and operating procedures under the unit manager's supervision - Coordinate team efforts to maintain workflow efficiency, quality, and timeliness within the department - Evaluate equipment and staff resource allocation, identifying potential issues affecting department workflow - Resolve issues and concerns by interacting with internal departments and external clients - Monitor work in progress to meet business and quality standards - Make decisions within established procedures considering the needs of employees, the company, and customers - Support a wide range of products and services, serving as a subject matter expert for the team Qualifications: - 0-3 years of relevant experience - Knowledge of Learning Management Systems, Human Resource Systems, and Learning and Development is preferred - Proficient computer skills - Quick adaptation to new technology - Clear and concise written and verbal communication skills Education: - Graduation is mandatory This job description provides an overview of the typical tasks performed. Additional job-related duties may be assigned as needed. If you require a reasonable accommodation due to a disability for using our search tools or applying for a job, please refer to Accessibility at Citi. Citi's EEO Policy Statement and the Know Your Rights poster can be viewed for more information.,