Operations/Marketplace Executive

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Role Overview

As an Operations / Marketplace Executive, you will manage the daily operations of our e-commerce business across marketplaces and our website. This includes handling listings, orders, inventory, dispatch coordination, and logistics. You’ll work closely with multiple internal teams to ensure seamless operations and timely delivery.

Key Responsibilities

• Marketplace OperationsManage end-to-end operations on Amazon, Flipkart, and Shopify
• Handle cataloguing, product listing creation, and optimisation
• Monitor and maintain Amazon account health, resolve violations or technical issues
• Upload and manage A+ Content on Amazon
• Plan and coordinate marketplace sale events and promotional campaigns
• Order & Inventory ManagementOperate EasyEcom for order management, listing configuration, and settings
• Monitor inventory across all platforms and ensure accurate stock levels
• Manage Shopify backend: product updates, pricing, and order status coordination
• Dispatch & LogisticsCoordinate with the in-house dispatch team to ensure on-time order fulfilment
• Liaise with logistics partners (Blue Dart, Delhivery, DHL) for pickups, tracking, and issue resolution
• Track deliveries and manage returns or undelivered orders
• Cross-functional CollaborationCommunicate with the Customer Support team for order and customer issues
• Work with the Performance Marketing team during sale events and new product launches
• Support the Website Head in maintaining sync between Shopify and marketplaces

Requirements

• 1–3 years of experience in e-commerce operations or marketplace management
• Hands-on experience with Amazon, Flipkart, Shopify, and Easyecom
• Strong understanding of cataloguing, listing optimization, and inventory handling
• Experience coordinating with logistics/courier partners
• Proficient in Excel or Google Sheets
• Strong organizational, problem-solving, and communication skills
• Ability to work independently and handle multiple responsibilities

Who You’ll Work With

You’ll collaborate with a tight-knit and fast-moving team, including:

• Co-Founder – for strategy, operations alignment, and reporting
• Dispatch Team – for daily order dispatch and fulfillment
• Website Head – for website coordination and inventory sync
• Performance Marketer – for campaign coordination and promotions
• Customer Support Team – for issue resolution and order escalations
• Work EnvironmentLocation: Capes India Office, Goregaon East, Mumbai (Near Oberoi Mall)
• Work Hours: 9:30 AM to 6:30 PM, Monday to Saturday