Posted:2 days ago|
Platform:
On-site
Full Time
- Excellent Communication (English & Hindi)
- Excellent domain knowledge
- Customer focus and problem-solving ability
- Leadership skills, decision making and time-management.
- Good Computer Knowledge especially MS Excel & MS Word
- Minimum 2-3 years of experience. At least 1 year of experience as a Team Lead
- Day–to-day Performance management, planning, adherence to schedule and help team
members to meet the required service level components, standards and targets.
- Responsible for driving the KPIs of the respective queues.
- Manage Shrinkage & Attrition
- Responsible for providing training to new agents and refresher training to enhance the
performance of old agents.
- Drive team's performance by coaching and sharing daily feedback.
- Transaction audits to ensure compliance with quality standards.
- Create daily agent performance reports.
- Responsible for creating Call Scripts/email & Chat templates and FAQs to enhance knowledge base.
interested candidates can share their CV at recruiter@sabertechs.com
Saber Technologies Pvt. Ltd
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