Operations Team Lead

Company DescriptionPemlix Technology Solutions Pvt Ltd is a leading IT solution provider at the forefront of BPO services globally. We specialize in professional-level lead generation, development solutions, sales, bespoke solutions, back office support, and inbound traffic control. Our scalable offshore BPO solutions automate current business processes and accommodate future needs. We are committed to meeting the immediate needs and future aspirations of our clients as the global IT business expands. Role DescriptionWe are seeking an Operations Team Lead for a full-time on-site role located in South Kolkata (Work from Office only)this opportunity is only for Kolkata based profiles. The Operations Team Lead will oversee day-to-day operations, manage team performance, ensure customer satisfaction, and maintain effective communication with clients and team members. Other responsibilities include analyzing operational data, improving processes, managing people, and ensuring efficient operations management. QualificationsCustomer Satisfaction and Communication skillsAnalytical Skills and Operations Management experiencePeople Management skillsProven leadership abilitiesAbility to work in a fast-paced environmentBachelor's degree in Business Management, Operations, or related fieldExperience in the IT or BPO industry is a plus