Company DescriptionPemlix Technology Solutions Pvt Ltd is a leading IT solution provider at the forefront of BPO services globally. We specialize in professional-level lead generation, development solutions, sales, bespoke solutions, back office support, and inbound traffic control. Our scalable offshore BPO solutions automate current business processes and accommodate future needs. We are committed to meeting the immediate needs and future aspirations of our clients as the global IT business expands. Role DescriptionWe are seeking an Operations Team Lead for a full-time on-site role located in South Kolkata (Work from Office only)this opportunity is only for Kolkata based profiles. The Operations Team Lead will oversee day-to-day operations, manage team performance, ensure customer satisfaction, and maintain effective communication with clients and team members. Other responsibilities include analyzing operational data, improving processes, managing people, and ensuring efficient operations management. QualificationsCustomer Satisfaction and Communication skillsAnalytical Skills and Operations Management experiencePeople Management skillsProven leadership abilitiesAbility to work in a fast-paced environmentBachelor's degree in Business Management, Operations, or related fieldExperience in the IT or BPO industry is a plus

Company Description Pemlix Technology Solutions Pvt Ltd is a leading IT solution provider specializing in BPO solutions. Our scalable offshore BPO solutions automate current business processes while accommodating future needs. We are looking for an experienced Team Lead to manage our UK process team in Kolkata. The candidate must have at least 2 years of relevant experience and strong leadership skills to drive team performance and ensure client satisfaction. This is an on-site role. Key Responsibilities: Lead and manage the UK process team, ensuring productivity and quality. Monitor team performance and meet KPIs/SLA targets. Provide guidance and resolve escalations. Conduct training and support team development. Coordinate with clients and internal teams for smooth operations. Prepare performance reports and implement process improvements. Requirements: Minimum 2 years experience in UK international processes. Prior Team Lead experience in BPO. Strong leadership and communication skills. Good analytical and problem-solving abilities. Fluent in English, both written and spoken. Must work from Kolkata office. To apply, please send your updated resume with current and expected salary. Show more Show less

💼 We're Hiring: Customer Service Representative (Outbound – UK Process) 📍 Location: Behala Taratala, Kolkata (WFO Only) 🕐 Shift Time: 1 PM – 10 PM (Fixed Timing) 📅 Work Days: Monday to Saturday (6 Days a Week) 🎓 Freshers Welcome! 🚀 About Us – Pemlix Technology Solutions Pvt Ltd At Pemlix , we're all about delivering smart, scalable IT & BPO solutions for businesses across the globe. From lead generation to back office support, we keep things moving and clients happy. Our growing team is now on the lookout for energetic, talkative, and driven individuals to join our outbound UK process . ☎️ What You'll Be Doing Make outbound calls to UK-based customers (no night shifts!) Share information about our services and offers Generate leads, follow up, and keep conversations engaging Maintain accurate call records and customer info Be the voice that makes a difference – helpful, polite, and professional 🎯 What We’re Looking For Great communication skills (English fluency is a big plus!) Confidence on calls and a positive attitude Ability to handle rejections without losing your cool Basic computer skills Freshers encouraged to apply – training will be provided Experienced candidates must have valid document proof (ID, experience letter, etc.) 🌟 Why Join Us? Fixed day shift: 1 PM – 10 PM (UK timing, but no late nights!) Sundays OFF 🙌 Friendly team, supportive work culture Learn the ropes of the BPO industry and grow your career Attractive salary + incentives for performance + PF & ESI 💰 Drop facilities available for females employees 💬 Ready to Get Started? send your Resume to hr@pemlix.com and let’s connect! This could be your first step into a rewarding BPO career.