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Operations Team Lead

1 - 5 years

5 - 6 Lacs

Navi Mumbai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Team Management Shrinkage CSAT Attrition Outbound Calling SLA Net Promoter Score Customer Satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Experience : Minimum 1 year of experience as a TL / Customer Service Experience (Outbound experience) Good communication skills 1+ years as Team Leader on paper PAN India Domestic Based Process Background : BPO Experience Shift Window : 10am-7pm Weekoff : Any 1 day Rotational off Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage, CSAT, NPS, BQM Education : HSC /Grad Work Location: Airoli, Navi Mumbai Notice Period : Only Immediate Joiner's shall apply

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10001 Employees

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