Operations Team Lead

Company Description

Credence Global Solutions, headquartered in Dallas, TX, employs over 2,500 people worldwide. The company offers technology, human resources, and offsite infrastructure solutions within Revenue Cycle and Accounts Receivable Management. Serving healthcare, telecommunications, utilities, and media & entertainment companies, Credence Global Solutions is a leader in its field.

Role Description

This is a full-time, on-site role for an Operations Team Lead located in Pune. The Operations Team Lead will be responsible for overseeing daily operations, ensuring customer satisfaction, managing team performance, and analyzing operational data. The role involves managing people, maintaining effective communication across teams, and implementing strategies to enhance operational efficiency.

Qualifications

• Customer Satisfaction and Communication skills
• Analytical Skills and Operations Management experience
• People Management and leadership abilities
• Excellent interpersonal and conflict resolution skills
• Ability to work on-site in Pune
• Bachelor's degree in Business Management or related field
• Experience in the healthcare industry is a plus

🌟 We’re Hiring | Team Leads – RCM | Credence Global Solutions, Pune 🌟

Are you ready to take the next step in your RCM career?

Credence Global Solutions is looking for experienced Team Leads to join our dynamic Revenue Cycle Management (RCM) division in Pune.

📍 Location: Pune (Work from Office)

🕓 Experience: Minimum 5+ years in RCM, with at least 1+ year in a Team Lead role

💼 Role Overview

As a Team Lead, you’ll be responsible for managing daily operations, mentoring team members, monitoring performance metrics, and ensuring client SLAs and quality standards are consistently met.

✅ Key Responsibilities

Manage day-to-day operations for the assigned RCM function (AR / Payment Posting / Eligibility & Benefits / Authorization)

Drive team productivity, accuracy, and adherence to SLAs

Conduct performance reviews, feedback sessions, and process training

Coordinate with clients and internal stakeholders for process improvement

Analyze reports and maintain quality deliverables within timelines

🎯 Candidate Requirements

Minimum 5 years of experience in US Healthcare RCM

Minimum 1 year as a Team Lead

Strong communication and leadership skills

Experience in handling team metrics and performance management

In-depth knowledge of RCM processes (AR, Payment Posting, Eligibility, Authorization)

Flexible to work in US shifts

🚀 Why Join Us

Opportunity to grow with a leading RCM organization

Supportive leadership and an engaging work environment

Performance-based growth opportunities

📩 Interested candidates can share resumes at:

📧 asmi.sugathan@in.credencerm.com

📞 +91 79948 51571