Job Description Key Responsibilities Leadership and Team Development: Build, mentor, and lead a world-class account management team focused on driving customer success and growth. Define and implement account management best practices, processes, and KPIs to ensure consistent performance. Develop succession plans and foster a culture of continuous learning and excellence within the team. Account Strategy and Growth: Define and execute strategic plans to grow revenue and deepen engagement within key BFSI accounts. Partner with account managers to identify upsell and cross-sell opportunities across the companys portfolio of solutions. Ensure delivery excellence and customer satisfaction to drive renewals and long-term partnerships. Customer Relationship Management: Build strong executive-level relationships with key stakeholders across BFSI customer accounts. Act as the escalation point for strategic accounts to address challenges and reinforce trust. Collaborate with customers to align solutions with their business objectives and evolving needs. Collaboration and Cross-Functional Alignment: Work closely with sales, delivery, marketing, and product teams to align strategies and ensure seamless execution. Provide feedback to product and leadership teams to influence the roadmap and ensure solutions remain competitive in the BFSI space. Business Growth and Revenue Management: Identify new opportunities to grow wallet share in accounts Drive account planning and forecasting processes, ensuring accurate pipeline visibility and revenue predictability. Meet and exceed growth targets for existing accounts, contributing significantly to the organizations overall revenue goals. Identify and mitigate risks within accounts to ensure sustained growth and profitability. Market Insights and Thought Leadership: Stay abreast of BFSI industry trends, challenges, and opportunities to anticipate client needs. Represent the company at industry events, conferences, and forums to promote the organizations thought leadership and expertise. Qualifications Experience: 15+ years of experience in account management, client success, or sales leadership, with a strong focus on the BFSI sector. Proven track record of growing and managing large-scale customer accounts and achieving revenue targets. Experience in building and leading large account management teams across geographies. Familiarity with technology solutions and services tailored for BFSI clients Skills and Competencies: Exceptional leadership and people management skills, with the ability to inspire and motivate teams. Strong relationship-building skills and ability to engage with C-suite executives. Strategic thinker with the ability to drive execution and deliver measurable results. Excellent communication, negotiation, and problem-solving skills. Analytical mindset with the ability to assess risks, prioritize initiatives, and ensure profitability. About Intense Technologies Limited: A global software products company based out of Hyderabad with branches in Mumbai, Noida, Bangalore, US and Singapore. Intense has strong expertise in Content Management, Workflow Solutions and Customer Communication Management products having clientele in Telecom, BFSI and Manufacturing verticals since 1990.Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues, and improved customer experience. We serve customers in 20 countries across 4 continents, with a 70% market share in Telecom in South Asia; have 10 years of experience in the Telecom and Insurance domains, and an award-winning product portfolio. We have improved business processes for some of the leading players in Telecom, Banking and Finance, Insurance and other sectors. Vodafone UK, Bharti Airtel, Idea Cellular, Aircel, Omantel, Etisalat, ICICI Prudential Life Insurance, GE Money, Bharti AXA Life Insurance, Government of India-Income Tax Dept., and many more are our customers. Our software products are designed for big Data Analytics. They are cloud-based and seamlessly integrate into the clients existing systems without the need to rip and replace existing hardware or software; leading to a rapid return on investment, without technology being a hurdle. For more details about the company, please log on to www.in10stech.com
We are looking for a competitive business Development Executive- Field sales to develop new sales strategies and attract new clients. The successful salesperson will source new sales opportunities and close sales to achieve quotas. The successful candidate will play a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects, and managing sales of products and services. Responsibilities: End-to-end sales (lead generation, cold calling, scheduling appointments, demonstrating the products, and closing of the deal). Should be comfortable going on-field and traveling at the assigned area allocated. Requirements: Should be a sales enthusiast. Strong communication and convincing skills. Passionate about the work and growth. Self-Motivated. Performance Driven and Target Oriented. Should have their own vehicle Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Ability to commute/relocate: Karegaon, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Business development: 1 year (Preferred) total work: 1 year (Preferred) Language: Hindi (Preferred) Work Location: In person
Key Responsibilities: Oversee technical operations, including application deployment, configuration, and support across telecom platforms. Monitor alerts and proactively respond to issues related to databases, servers, and application performance. Handle end-to-end resolution of field issues, customer complaints, and system alerts within defined SLAs. Collaborate with development, QA, and network teams to ensure smooth deployment and issue tracking. Lead and mentor support engineers handling pan-India operations. Manage incident documentation, perform RCA (Root Cause Analysis), and ensure timely resolution and escalation. Ensure system compliance with telecom regulatory norms and data protocols. Liaise with internal stakeholders for deployment coordination and addon process handling. Required Skills and Abilities: Telecom Domain Knowledge Understanding telecom flows and regulatory implications. Linux Expertise – Command line proficiency for server/application support and log analysis. SQL Proficiency – Data extraction, query optimization, and basic procedure execution. Web and App Server Knowledge – Experience with Apache, Tomcat, and troubleshooting deployment issues. Scripting/Markup – Basic knowledge of HTML and scripting for automation or UI analysis. Issue Tracking & Documentation – Proficiency in using ticketing tools, documenting RCA/resolutions. AI Tool Familiarity – Experience with AI tools (ChatGPT, Copilot) for query building or problem diagnosis. Team Leadership – Ability to lead support engineers and coordinate with cross-functional teams. Customer Handling – Professional communication with stakeholders Stress & Time Management – Ability to work effectively in high-pressure, time-sensitive telecom environments.