Assistant Vice President-Account Management

Key Responsibilities

• Leadership and Team Development:
• Build, mentor, and lead a world-class account management team focused on driving customer success and growth.
• Define and implement account management best practices, processes, and KPIs to ensure consistent performance.
• Develop succession plans and foster a culture of continuous learning and excellence within the team.
• Account Strategy and Growth:
• Define and execute strategic plans to grow revenue and deepen engagement within key BFSI accounts.
• Partner with account managers to identify upsell and cross-sell opportunities across the companys portfolio of solutions.
• Ensure delivery excellence and customer satisfaction to drive renewals and long-term partnerships.
• Customer Relationship Management:
• Build strong executive-level relationships with key stakeholders across BFSI customer accounts.
• Act as the escalation point for strategic accounts to address challenges and reinforce trust.
• Collaborate with customers to align solutions with their business objectives and evolving needs.
• Collaboration and Cross-Functional Alignment:
• Work closely with sales, delivery, marketing, and product teams to align strategies and ensure seamless execution.
• Provide feedback to product and leadership teams to influence the roadmap and ensure solutions remain competitive in the BFSI space.
• Business Growth and Revenue Management:
• Identify new opportunities to grow wallet share in accounts
• Drive account planning and forecasting processes, ensuring accurate pipeline visibility and revenue predictability.
• Meet and exceed growth targets for existing accounts, contributing significantly to the organizations overall revenue goals.
• Identify and mitigate risks within accounts to ensure sustained growth and profitability.
• Market Insights and Thought Leadership:
• Stay abreast of BFSI industry trends, challenges, and opportunities to anticipate client needs.
• Represent the company at industry events, conferences, and forums to promote the organizations thought leadership and expertise.

Qualifications

• Experience:

• 15+ years of experience in account management, client success, or sales leadership, with a strong focus on the BFSI sector.
• Proven track record of growing and managing large-scale customer accounts and achieving revenue targets.
• Experience in building and leading large account management teams across geographies.
• Familiarity with technology solutions and services tailored for BFSI clients
• Skills and Competencies:
• Exceptional leadership and people management skills, with the ability to inspire and motivate teams.
• Strong relationship-building skills and ability to engage with C-suite executives.
• Strategic thinker with the ability to drive execution and deliver measurable results.
• Excellent communication, negotiation, and problem-solving skills.
• Analytical mindset with the ability to assess risks, prioritize initiatives, and ensure profitability.

About Intense Technologies Limited:

A global software products company based out of Hyderabad with branches in Mumbai, Noida, Bangalore, US and Singapore.

Intense has strong expertise in Content Management, Workflow Solutions and Customer Communication Management products having clientele in Telecom, BFSI and Manufacturing verticals since 1990.Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues, and improved customer experience.

We serve customers in 20 countries across 4 continents, with a 70% market share in Telecom in South Asia; have 10 years of experience in the Telecom and Insurance domains, and an award-winning product portfolio.

We have improved business processes for some of the leading players in Telecom, Banking and Finance, Insurance and other sectors. Vodafone UK, Bharti Airtel, Idea Cellular, Aircel, Omantel, Etisalat, ICICI Prudential Life Insurance, GE Money, Bharti AXA Life Insurance, Government of India-Income Tax Dept., and many more are our customers.

Our software products are designed for big Data Analytics. They are cloud-based and seamlessly integrate into the clients existing systems without the need to rip and replace existing hardware or software; leading to a rapid return on investment, without technology being a hurdle.

For more details about the company, please log on to www.in10stech.com