Operations Support Executive

You are a highly organized and proactive Operations Executive joining a growing team. Your role involves managing backend processes to ensure smooth day-to-day operations, focusing on travel bookings, billing, chauffeur coordination, and customer support. A detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction is an ideal fit for this position. **Key Responsibilities:** - **Operational Support** - Manage and process travel bookings (domestic and international) in collaboration with internal teams and third-party vendors. - Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution. - **Customer Interaction** - Respond to customer queries professionally and promptly via email and phone. - Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies. - Maintain detailed logs of customer interactions, feedback, and actions taken. - **Data Management & Reporting** - Maintain and update internal databases, spreadsheets, and booking systems for real-time data accuracy. - Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends. **Required Skills:** - Strong numerical and analytical ability with comfort in handling data and making calculations. - Proficiency in MS Office Suite (Excel - VLOOKUP, Pivot Tables; Word; PowerPoint). - Excellent communication skills in English (verbal and written); knowledge of additional languages is advantageous. - Ability to handle pressure, multitask efficiently in a fast-paced environment, and strong organizational and time-management skills. - Positive attitude with problem-solving mindset, ability to work independently or in a team. **Shifts:** - Day Shift: 11 am - 9 pm - Night Shift: 9 pm - 7 am **Experience:** - 02 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred. **Benefits:** - Leave encashment - Yearly bonus **Ability to commute/relocate:** - Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred),