Operations Specialist

About Us:

We are an innovative enterprise SaaS platform transforming businesses across 20+ countries and rapidly expanding. Backed by significant investment, we are here for the long haul. Our leadership team consists of experienced professionals from top-tier firms such as Morgan Stanley, McKinsey, and Procter & Gamble, and our mentors include distinguished leaders like the Vice Chairman of HCL Technologies, the Chairman of Singapore Airlines, and senior executives from LinkedIn.

Role Overview:

Operations Specialist

Key Responsibilities:

• Serve as the primary point of contact for customers regarding product-related inquiries and troubleshooting.
• Collaborate with the Engineering team to resolve complex customer issues promptly.
• Maintain and update both internal and external Knowledge Bases to ensure accurate, up-to-date information is available.
• Identify opportunities for product and service improvements based on customer feedback and work with relevant teams to communicate these insights.
• Record and track client interactions and transactions to ensure proper documentation and follow-ups.
• Stay informed on the latest product updates and features to provide timely and accurate support.

Qualifications:

• 2+ years of experience in a customer-facing role, with a preference for experience in email and chat support.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a critical thinking mindset.
• Ability to thrive in a fast-paced environment while managing multiple tasks effectively.
• Familiarity with CRM tools and customer support software is a plus.
• Work night shifts in alignment with U.S. business hours (9:00 PM to 6:00 AM IST).

Job Perks:

• Complimentary daily breakfast and Friday team lunches.
• A relaxed, informal work environment with minimal hierarchy.
• Opportunity for international travel, including potential trips to Singapore.

TL;DR

This is a Night Shift Operations role, based out of Chennai with an office close to the beach and fantastic co-workers.