Operations Specialist, Hosting

Description

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Job Description

We are looking for an enthusiastic and passionate member of the team who will be responsible for managing multiple sub projects under the leadership of their supervisor. We are looking for someone who is well versed with the project and can deliver the daily numbers along with acting as an informal resource for team members with less experience. Mobilizes and encourages team, establishes the specific plans, projects, and objectives needed

What you will do

• Deliver on the objectives of the host community enablement workstreams
• Focus on building new programs into scaled workstreams
• Collaborate with key stakeholders to realize business objectives across different geographies
• Deliver on short-term host community projects, as per business needs
• Focus on business reporting and analytics for all current and new workstreams
• Actively spot data trends, share insights and suggest workflow enhancements to drive simplifications & optimizations

• Requires advanced expertise in a variety of work processes or activities typically developed through a combination of job related training and considerable on-the-job experience. Gathers and analyzes information to identify and solve complex problems that arise with little or no precedent
• Works with a high degree of independence and initiative to resolve issues
• Team members may be responsible for offering guidance and support to their colleagues, which could also extend to the partner site. This may include mentoring new members, particularly from the partner site, addressing their inquiries, and assisting them in enhancing their reviewing skills.
• Beyond handling complex Phases, specialists may also oversee quality assurance by evaluating the work of other specialists. This can include conducting spot checks, offering constructive feedback, and ensuring compliance with established guidelines.

Your Expertise:

• Bachelor’s Degree or equivalent
• Strong, fluent verbal and written English communication skills
• Google Suite familiarity - Sheets, Chrome
• Strong attention to detail required for review work
• Ability to quickly absorb training on product and tool functionality
• Ability to consistently meet expectations with regards to productivity for repetitive tasks
• Comfort with process change and ambiguity
• Assessing incomplete or unclear data and making judgment calls based on the given guidelines.
• Ability to learn and adapt to new technologies
• Decisive and able to recognize work patterns for optimization.
• Be an advocate of high quality standards & innovation
• Good organizational and time management skills.
• Ability to make timely decisions and work under stressful conditions.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply