Job
Description
Location: Corporate Office Calicut-based with regular travel to all VTrust Eye Hospital branches Job Purpose: To ensure smooth and standardized operations across all branches of VTrust Eye Hospitals, with a focus on patient care, team coordination, process implementation, and performance monitoring. Key Responsibilities: 1. Operations Management Oversee daily operations of all eye hospital branches. Ensure proper coordination of departments like OPD, OT, Pharmacy, Optical, Front Office, Lab, etc. Monitor and maintain uniform service standards across all branches. 2. Patient Experience & Quality Control Improve patient satisfaction by ensuring quality service delivery. Implement and monitor SOPs based on NABH or equivalent healthcare standards. Ensure hygiene, safety, and infection control protocols are followed consistently. 3. Staff Management & HR Coordination Manage staff deployment, rotations, and discipline across all hospitals. Support recruitment, onboarding, and periodic staff training. Monitor staff performance and coordinate with HR for performance appraisals. 4. Financial & Inventory Oversight Monitor branch-level revenues, cost control, and optimize operational expenses. Ensure proper stock and inventory control for pharmacy, OT consumables, and optical items. Support the finance team with timely inputs for budgeting and forecasting. 5. MIS, Compliance & Reporting Prepare and share MIS reports with key operational metrics (footfall, revenue, conversion rates, etc.). Ensure legal and healthcare compliance at all units. Suggest and implement process improvements based on data analysis. 6. Strategic Support & Branch Expansion Assist in setting up new branches: feasibility studies, staffing plans, and launch execution. Provide insights on market trends, competitor analysis, and local requirements. Qualifications: Bachelor’s or Master’s Degree in Hospital Administration, Business Management, or related field. Minimum 5 years’ experience in hospital operations, preferably in the eye care or multi-specialty domain. Prior experience with NABH standards or equivalent quality systems preferred. Skills Required: Strong leadership and multi-location team management skills. Effective problem-solving and decision-making abilities. Excellent communication skills in English and Malayalam. Proficiency in using hospital management software (MIS/CRM/EMR). Willingness to travel frequently to branches. Remuneration: As per industry standards and candidate experience Career Path: Can progress to Chief Operating Officer (Healthcare Division) based on performance and contribution Job Types: Full-time, Permanent Pay: ₹15,219.07 - ₹52,664.22 per month Benefits: Cell phone reimbursement Work Location: In person
