Operations Manager

About Totdot

Totdot is a curated online marketplace for kids, featuring 100+ premium Indian brands across clothing, toys, décor, and gifts. We operate on Shopify and are building an exciting, tech-enabled e-commerce platform for modern parents.

Role Overview

Operations Manager

Responsibilities

• Coordinate daily orders and dispatches with multiple brands
• Share order details and tracking info with customers
• Track deliveries, returns, and exchanges
• Upload new products and manage backend details on Shopify
• Maintain clear records of order status, payments, timelines
• Identify gaps in process and suggest ways to improve workflows
• Assist in setting up basic automations or streamlining tasks
• Collaborate with the founders and cross-functional teams

Who You Are

• 1–3 years of experience in operations, e-commerce, or a startup role
• Comfortable using Google Sheets, Gmail, and web tools
• Excellent written and verbal communication
• Detail-oriented and dependable
• Curious about how e-commerce works (Shopify, automations, etc.)
• Bonus: Experience with customer support, vendor management, or backend tools

Why Join Totdot

• Young, fast-growing brand redefining the kids’ shopping space
• Learn hands-on about D2C, Shopify, operations, and tech stacks

Flexible, founder-led startup environment