About Totdot Totdot is a curated online marketplace for kids, featuring 100+ premium Indian brands across clothing, toys, décor, and gifts. We operate on Shopify and are building an exciting, tech-enabled e-commerce platform for modern parents. Role Overview We’re looking for an Operations Manager who’s organised, tech-savvy, and interested in how e-commerce works behind the scenes. You’ll play a key role in order management, vendor coordination, and process automation — helping ensure every order is fulfilled smoothly and every customer has a great experience. Responsibilities Coordinate daily orders and dispatches with multiple brands Share order details and tracking info with customers Track deliveries, returns, and exchanges Upload new products and manage backend details on Shopify Maintain clear records of order status, payments, timelines Identify gaps in process and suggest ways to improve workflows Assist in setting up basic automations or streamlining tasks Collaborate with the founders and cross-functional teams Who You Are 1–3 years of experience in operations, e-commerce, or a startup role Comfortable using Google Sheets, Gmail, and web tools Excellent written and verbal communication Detail-oriented and dependable Curious about how e-commerce works (Shopify, automations, etc.) Bonus: Experience with customer support, vendor management, or backend tools Why Join Totdot Young, fast-growing brand redefining the kids’ shopping space Learn hands-on about D2C, Shopify, operations, and tech stacks Flexible, founder-led startup environment
As an Operations Coordinator at Totdot, you will be an integral part of the team responsible for order management, vendor coordination, and process automation, ensuring smooth order fulfillment and delivering a great customer experience. **Key Responsibilities:** - Coordinate daily orders and dispatches with multiple brands - Share order details and tracking information with customers - Track deliveries, returns, and exchanges - Upload new products and manage backend details on Shopify - Identify gaps in processes and suggest ways to improve workflows - Assist in setting up basic automations or streamlining tasks - Collaborate with the founders and cross-functional teams **Qualifications Required:** - Minimum 1-3 years of experience in operations, e-commerce, or startup roles - Proficiency in using Google Sheets, Gmail, and various web tools - Strong written and verbal communication skills - Detail-oriented and reliable - Interest in understanding e-commerce operations, including Shopify and automation - Bonus: Experience in customer support, vendor management, or backend tools At Totdot, you will have the opportunity to work with a young, fast-growing brand that is redefining the kids" shopping space. You will gain hands-on experience in D2C, Shopify, operations, and tech stacks in a flexible, founder-led startup environment.,