Operations Manager

Taskus

5 - 11 years

3 - 6 Lacs

Mohali Punjab India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Customer Experience Bpo Interpersonal Skills

Work Mode

On-site

Job Type

Full Time

Job Description

Design performance efficient, impactful reports and visualizations for business and technical audiences
As Operations Manager , you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target.
As a leader, you must also gain the trust and respect of your employees because let s face it -- how can you lead when people don t believe youYou need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important.
You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.

Requirements:

So, what is it we re looking for

Since this is an Operations Manager post, we d need someone who already has the skills to even call themselves a Manager. We re looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
Someone who has at least three years of related working experience , preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data.

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