Posted:3 days ago|
Platform:
On-site
Full Time
Key Responsibilities:
. Lead, supervise, and mentor a team of technicians responsible for network operations, data center activities, and end-user device support.
. Ensure all team members are properly trained on processes, technical tasks, and customer service expectations.
. Support the engineers for day to day BAU operations activities on DC and Network.
. Performance monitoring and reporting.
. Customer service and escalation management.
. Assisting the team members with Network and DC operations and issues.
. Strong technical background on PC, datacenter and Network fundamentals.
. Customer handling, Updating / Closer of Ticket in Ticketing Tool, Operating from Customer place (Onsite anywhere in India).
. Self-motivated, detail-oriented and organized. Professional, confident and enthusiastic team player with a flexible can-do attitude.
. Ability to remain calm under pressure.
. Ability to form networks with staff at all levels and influence effectively.
. Customer service focused, and able to liaise and influence staff at all levels.
. Excellent work ethic and the ability to thrive in a time-sensitive environment.
. Flexible and adaptable to fluctuating workflow levels.
. Excellent interpersonal, organizational, and presentation skills.
. Should exhibit Punctuality.
. Should be able to follow instructions as well as take responsibility for the actions.
. Acts as a mentor and share knowledge to the team members.
. Excellent organizational skills with the ability to priorities workload.
. Ensure Resource availability by proper Work force management and work plan creation.
. Giving suggession to higher management for smooth running / automating operation.
Lenovo
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