Operations Manager

Job Title: Operations Manager

Department: Operations

Reports To: Chairman & Managing Director

Job Summary:

The Operations Manager will be responsible for driving the timely and efficient execution of various organizational projects across departments. This role requires a highly organized, mature, and proactive professional who can coordinate effectively with multiple teams, ensure adherence to turnaround timelines, and maintain high standards of communication and professionalism.

Key Responsibilities:

• Manage and oversee multiple projects assigned from time to time, ensuring completion within defined timelines.

• Coordinate and follow up with different departments to ensure smooth execution of operational tasks.

• Understand, structure, and streamline workflows for improved efficiency and accountability.

• Track progress of ongoing projects and flag potential delays or challenges proactively.

• Prepare periodic reports and updates for management on project status and operational performance.

• Build strong, positive, and professional relationships with internal teams to facilitate seamless collaboration.

• Uphold organizational standards of communication, behavior, and professionalism at all times.

Required Skills & Attributes:

• Excellent interpersonal and communication skills (both verbal and written).

• Strong project coordination and time management abilities.

• Mature, disciplined, and highly responsible individual with strong problem-solving skills.

• Ability to handle multiple priorities simultaneously and work well under pressure.

• Sound understanding of organizational workflows and operational systems.

• High level of professionalism, integrity, and discretion in handling information and interactions.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Management, or a related field.

• Minimum 5–8 years of experience in operations, project management, or administrative coordination roles.

• Experience in managing cross-functional projects or working with multi-departmental teams.

Work Environment:

• Full-time, on-site role.

• May require occasional travel between branches or offices for project coordination.