Operations Manager

Role Objective: Complete oversight of Operations, Training and Compliance for the aligned AR Follow up teams.

Essential Duties and Responsibilities:

• Should have overall 7+ years of experience in RCM Operations
• Manage the AR inventory for aligned clients.
• Work towards resolution to reduce the aged AR and accelerate Collections.
• Driving results to achieve business metrics.
• Ensuring timely delivery of projects/assigned reports.
• Self-driven, People leader and result oriented.
• Engage the team create IDPs and groom them for growth opportunities.

• Good analytical skills and proficiency with MS Word, Excel, and PowerPoint.
• Identify and Implement automation/performance improvement strategies.
• Manage and maintain shrinkage and attrition within organization defined goals.
• Ensuring and driving adherence of company policies along with Compliance.
• Inter-department and Intra-department coordination with multiple stakeholders.

Certification: N.A.

Skills Required :

Should have ability to manage span of 100+ FTEs Day to Day AR Follow up Operations.

Should have excellent Analytical & decision-making skills
Should have excellent communication, personal, Interpersonal and Presentation skills

Candidate should be Self-Driven with People Leader and Result Oriented skills

Should be able to Identify & Implement strategies for Process Improvement

Should be able to identify process trends, and proposing solutions

Should have Inter-department and Intra-department coordination with multiple stakeholders

Skills to improve Collections and Reduce AR

Pre requisite :

Should have ability to drive action plans & strategies

Should have thorough understanding of AR follow up and Denials Management

Should have knowledge of Capacity & Inventory management

Should be able to drive results to achieve Business Metrics

Ensuring timely delivery of projects/reports

Ensuring and driving adherence of company policies along with Compliance

Controlling Absenteeism and Attrition within Organization defined goals

Initiatives for Productivity and Quality Improvement