Job
Description
You are a highly organized and proactive Operations Manager responsible for leading QA and delivery operations. In this role, you will manage multiple Team Leaders and indirectly oversee a growing team of 40-50+ members. Your primary duties will include strategic oversight of project delivery, resource planning, stakeholder coordination, and process ownership to ensure smooth, scalable, and high-quality delivery across multiple clients. Key Responsibilities: - Lead and manage a group of Team Leaders, ensuring resource allocation, alignment, and productivity across multiple projects - Drive project planning discussions with project managers and leadership to align operational readiness with client demands - Own delivery overview across multiple projects, tracking turnaround time, QA quality, and client expectations - Conduct regular sync-ups with Team Leaders to review blockers, resolve escalations, and provide direction - Run 1:1s with Team Leaders to ensure performance tracking, mentorship, and accountability - Maintain and evolve operational processes, driving checklist compliance, audit readiness, and workflow efficiency - Collaborate with the Product team to stay updated on new features and ensure the operations team is aligned and trained accordingly - Oversee hiring and training for QA, coordinators, and support functions in alignment with scaling goals - Manage office operations, including infrastructure challenges, hardware, snacks, and general team well-being - Collaborate with Business, Sales, and Product teams to provide operational support for pilots, new client onboarding, and implementation feedback - Ensure operational readiness for scaling, including process documentation, staffing models, risk mitigation, and delivery metrics - Champion people management and team culture for a team of 40-50+ individuals, fostering accountability and engagement - Continuously identify gaps, unblock operational challenges, and drive improvements across the delivery lifecycle Requirements: - 5+ years of experience in operations, program management, or service delivery roles, with at least 2 years of experience managing managers or large teams - Proven track record of managing multi-layered teams and handling delivery across multiple concurrent projects - Strong understanding of quality-driven, AI-enabled workflows and human-in-the-loop processes - Exceptional communication, people management, and stakeholder alignment skills - Ability to think both strategically and tactically, balancing day-to-day execution with long-term scale planning - Experience in cross-functional collaboration, especially with Product, Engineering, and Sales teams - Strong organizational skills with a bias toward action and ownership What You'll Get: - Leadership opportunity in a fast-scaling AI startup transforming insurance operations - Chance to lead and shape a high-impact operations function with autonomy and visibility - Work alongside product, engineering, and business teams to influence product roadmap and delivery excellence - Ownership of a large and growing team with direct impact on company success and customer satisfaction - A fast-paced, mission-driven, and collaborative culture that values continuous learning and improvement - Flexible work environment, supportive leadership, and exposure to cutting-edge AI operations This is a full-time position with a night shift work location.,
