Executive Vice President, Client Growth Team TresVista

8.0 - 15.0 years

0 Lacs

pune, maharashtra

On-site

As a Relationship Manager (RM) at TresVista, your primary responsibility will be to build and maintain strong relationships with clients. You will play a crucial role in ensuring client satisfaction and identifying opportunities for business growth. Reporting directly to the Client Growth Team (CGT) Leader, you will provide strategic oversight, manage client interactions, and offer deep domain expertise on deliverables. Your key deliverables will include developing and nurturing positive client relationships, understanding their needs, and ensuring their satisfaction. You will provide strategic oversight into deliverables, ensuring high-quality execution and alignment with client expectations. Identifying opportunities for business growth and collaborating with Sales and Marketing teams to enhance profitability and customer satisfaction will be essential aspects of your role. In your capacity as an RM, you will be responsible for promptly and effectively addressing and resolving client issues to maintain a high level of client satisfaction. Soliciting feedback from clients and incorporating it into client-specific training manuals and processes will be crucial for continuously improving service quality. You will also provide directions to the various TresVista delivery teams assigned to the client to ensure alignment with client goals and objectives. Additionally, you may lead or join special commercial projects, provide training, and contribute insights to specific initiatives. Providing guidance and coaching to other team members, including Junior RMs, Senior Sales Development Associates (SSDAs), and Sales Development Associates (SDAs), will also be part of your responsibilities. Your performance will be measured based on key performance indicators such as Annual Contract Value Added (ACVA), developing clear account plans to grow commercial relationships, increasing client engagements, ensuring high integration and client satisfaction levels, minimizing client engagement attrition, and identifying upsell and cross-sell opportunities. To excel in this role, you should possess excellent communication, problem-solving, and interpersonal skills. Collaborating effectively with cross-functional teams, strong organizational skills, attention to detail, and the ability to manage multiple client relationships simultaneously are crucial prerequisites. Ideally, you should have 8-15 years of experience in managing global accounts, preferably in the Financial Services or Consulting industry. A Bachelor's degree in business administration, Finance, or a related field is required, while an MBA or equivalent qualification is preferred. The compensation structure for this role will be as per industry standards.,

Posted 1 day ago

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Employee Relations Advisor Specialist FIS Global

10.0 - 14.0 years

0 Lacs

karnataka

On-site

As an Employee Relations (ER) Advisor at FIS, you will play a crucial role in providing expert guidance to management on employee relations matters, ensuring compliance with employment laws and company policies. Your responsibilities will include conducting thorough investigations into intricate HR-related employee grievances and ethics cases, resolving conflicts, and recommending appropriate actions. Additionally, you will handle consultation actions such as TUPE, with external support for larger actions, and manage sensitive, in-depth, and escalated involuntary terminations. You will be required to administer and facilitate work agreements between works councils, unions, employees, and managers, particularly in countries like Austria, Belgium, France, Germany, Luxembourg, Netherlands, and Tunisia. This will involve supporting FIS Works Council leaders/presidents, drafting proposals, communicating between parties and unions, investigating complaints raised to the works councils, and managing workplace relationships between employees, management, and unions. Furthermore, you will serve as a point of contact for labor inspections and queries. Delivering training programs for managers and employees on employee relations topics, such as conflict resolution and effective communication, will also be part of your responsibilities. You should possess strong conflict resolution and negotiation skills, in-depth knowledge of employment laws, exceptional problem-solving abilities, empathy, active listening skills, and strong communication skills. Additionally, you must demonstrate organizational abilities, strategic oversight, compliance expertise, employment law knowledge, proficiency in Microsoft Office applications, confidentiality, market awareness, attention to detail, cross-functional teamwork, data analysis skills, and interpersonal skills. A minimum of 10 years of progressive HR experience, with a strong emphasis on employee relations, is required for this role. At FIS, you will have the opportunity to learn, grow, and make an impact in your career in a flexible and creative work environment. You will be part of a diverse and collaborative atmosphere, have access to professional and personal development resources, opportunities to volunteer and support charities, and receive a competitive salary and benefits package.,

Posted 3 days ago

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