Operations Manager

Operations Manager

The primary responsibility of the Operations Manager would be to manage, plan and direct all day to day operational aspect of visa processing, tours, transport, and airport base operations under the supervision of Manager Operations and Customer Delivery. Manage and ensure smooth running of the Operations unit of Discover Qatar (DQ) with the objective of providing high quality operational service to the customers whilst ensuring safety standards are maintained.

Responsibilities:

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

· Develop in consultation with Manager Operations and Customer Delivery, departmental procedures to ensure a ‘best practice’ approach for any new situations that may arise operationally. Ensures the consistent delivery of customer and ensure adherence to the industry leading service levels.

· Review departmental procedures and practices and make recommendations on performance improvements to the Manager Operations and Customer Delivery. Establish best in class SLA’s to support efficient and effective internal relationships.

· Oversee and manage the visa processing, transport and Airport base daily operations, DQ fleet management system.

· Ensure operational expenses are as per set budgets. Responsible for implementing strategic initiatives to generate and exceed the assigned revenue target.

· Investigate client complaints and follow up with supllies and staff where necessary to minimize loss of earnings through service recovery. Liaise with groups and MICE, reservations, supervisors’ airport base, guest services to co-ordinate transport requirements and ensure client specifications are fully met. Escalate cases to the Management where quality objectives are not met or corrective action cannot be agreed upon.

· Perform other department duties related to his/her position as directed by the Head of the Department.

· Establish the department or teams objectives and priorities to align with and support business objectives.

· Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.

· Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.

· Train and develop other employees, to ensure succession planning is in place.

· To be committed and contribute to the National talent development, by coaching the national developees, preparing them for a career with boundless potential. Leading to the program’s continued growth and success.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications and Experience

· Bachelor's Degree or Equivalent with minimum 6 year of job-related experience

· Essential to have business management experience in tourism/hospitality industry.

· Experience in managerial role in fleet management.

· It’s essential to have in depth, first-hand knowledge of the functioning of an operations unit within a destination management company and a thorough knowledge of tours in Qatar.

· A proven record of accomplishment of managing large operational teams and delivering results within a multi-national and multi-cultural environment.

· Must have strong problem solving and decision-making skills and be capable of leading and performing well under pressure.

· Sound leadership, management, financial and presentation skills

· Excellent English language skills.

· Managerial skills- Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members.

· Preferred to have knowledge of Qatar geography and knowledge of automobile.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.