Operations Manager - Publishing Industry

Location:

Industry:

Experience:

Reporting to:

Employment Type:

Position Overview

The Operations/Delivery Manager will lead all production departments, oversee project delivery and resource deployment, ensure cross-team collaboration, uphold company decisions, and drive operational efficiency across departments.

Key Responsibilities

Team & Department Leadership

Manage large production teams across Content, Editorial, QC, Prepress, eBook, and Illustration departments; monitor performance, optimize resources, and maintain streamlined workflows.

Project & Delivery Management

Ensure timely and accurate project completion; oversee scheduling, resource allocation, production meetings, progress tracking, and final delivery review.

Strategic & Executive Support

Approve operational actions, align departmental goals with organizational objectives, and provide actionable recommendations for continuous improvement.

Cross-Functional Collaboration & Reporting

Work closely with HR, Finance, and other teams to maintain alignment; review operational reports, assess risks, manage resources, and support business continuity efforts.

Performance & Metrics Management

Establish KPIs, monitor performance across all teams, review monthly scorecards, and ensure goal alignment for each department.

Quality Management Systems

Oversee and strengthen QMS practices to ensure consistency, accuracy, and continuous improvement throughout all production and delivery processes.

Metrics & Performance Expectations

• Lead multi-department teams with consistent performance and workflow efficiency.
• Manage high-volume project pipelines while ensuring on-time, high-quality delivery.
• Maintain strong accuracy levels through effective quality systems and process improvements.
• Sustain high productivity and optimal utilization across all production departments.
• Conduct routine production reviews and structured performance evaluations to drive accountability and progress.

Qualifications & Skills

• 7+ years of experience in operations, production, or delivery management within the publishing or pre-media industry.
• Proven experience managing large, multi-disciplinary teams.
• Strong leadership, coordination, and communication abilities.
• Expertise in workflow optimization, resource management, and performance management.
• Familiarity with publishing workflows, digital/eBook production, prepress processes, and quality systems.

Who We Are

At DataWorks, we help publishers bring great books and content to life. Our team of talented professionals works across content writing, editorial, design, typesetting, eBooks, illustrations, and prepress production. With a strong quality culture and a commitment to excellence, we deliver accurate, dependable, and timely results for clients across the globe.

Company Address

DataWorks

75A, Ambalavanapuram Big Street,

Vickramasingapuram – 627 425,

Tirunelveli, India

Contact:

Email: