Operations Manager

Job Responsibilities:

-         Manage a team of SOC agents that handles incoming alarms, events and live patrol queues

-         Manage a team of remote NOC technicians and field engineers to address network issues via ticketing, emails or phone calls

-         Accumulating ang managing the data records along with identifying and assessing workable to meet the company standard requirements

-         Coordinate with vendors, partners, and service providers’ stakeholders when required

-         Evaluate and recommend security & network infrastructure improvements along with system upgrades as necessary

-         Create technical support documentations and update policies

-         Meet regularly with senior managers/team to develop and report on strategic plans for team objectives

-         Set daily employee objectives and schedules to achieve and exceed company productivity and better performance as per KPIs

-         Build sustainable relationships and trust with clients and internal teams through open and interactive communication

-         Provide accurate, valid and complete information by using the right methods/tools

-         Handle escalations and incidents reported in a timely manner

-         Accumulate and provide data reports on a daily/monthly/annually basis

-         Follow/update communication procedures, guidelines and policies

Requirements and skills:

-         Working experience of 6-10 years with at least 5 years of senior leadership experience in team handling

-         Proven experience in Security domain for product support and customer service

-         Excellent verbal and written communication skills and presentation skills

-         Hands-on experience with CRM and SIEM tools

-         Strong expertise in Incident Response and Incident Management

-         Ability to lead and guide the NOC team in addressing and resolving network issues

-         Bachelor’s degree B.E. / B.Sc. / BCS or equivalent is a must

-  CCNA, CCNP or MSCE  any one security certification is must.