NOC Asistant Manager

- Manage a team of remote technicians and field engineers to address network issues via ticketing, emails or phone calls

- Participate in network design and implementation for operations and project work

- Coordinate with vendors, partners, and service providers’ stakeholders

- Develop and monitor policies for the use of network resources

- Evaluate and recommend security & network infrastructure improvements along with system upgrades as necessary

- Create technical support documentations and update policies

- Meet regularly with senior managers/team to develop and report on strategic plans for team objectives

- Set daily employee objectives and schedules to achieve and exceed company productivity and better performance as per KPIs

- Build sustainable relationships and trust with clients and internal teams through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle escalations and incidents reported in a timely manner

- Accumulate and provide data reports on a daily/monthly/annually basis

- Follow communication procedures, guidelines and policies

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹56,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Evening shift
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Work Location: In person