Operations Manager (Night Shift)

As a Night Shift Operations Manager at our company, you will be responsible for managing multiple teams in Creative Design, Order Processing, and Catalog Management for our US e-commerce product marketing business. Your key responsibilities will include: - Efficiently overseeing work assignments and workflow distribution to ensure seamless operations and timely completion of orders. - Monitoring and evaluating individual and team performance, implementing performance improvement plans, and fostering a high-performance work environment. - Ensuring production targets are achieved while maintaining the highest standards of quality and compliance with organizational guidelines. - Managing staffing requirements by identifying talent needs, conducting workforce planning, coaching & mentoring, and ensuring optimum resource utilization. - Establishing and implementing operational guidelines, performance metrics, and best practices to drive consistency and excellence. - Identifying and implementing innovative technological solutions to enhance operational efficiency and process automation. - Continuously analyzing workflows to identify bottlenecks, streamline processes, and implement data-driven improvements. - Using data analysis and insights to make informed decisions, solve problems, and optimize operations. - Fostering a collaborative and inclusive work culture that aligns with organizational values and promotes employee engagement. - Acting as the primary liaison between the US counterparts and Indian operations, ensuring clear communication and alignment of goals. Qualifications required for this role: - 10+ years of overall experience with significant exposure to operations management in IT / BPO companies or similar environment. - Experience in handling operations management of teams of a significant size. - Tech-savvy and proficient with essential technology tools. - Excellent communicator with strong people management and coordination skills. - Self-starter with a high level of integrity and autonomy. - Excellent analytical, organizational, and time management skills. - Knowledge and exposure to e-commerce / design / IT domains preferred. - Willingness to work in US shift (night shift). The job location is Palarivattom, Kochi, Kerala. The work shift is at night (7 pm - 4 am) from Monday to Friday. This is a full-time position with working days from Monday to Friday and working hours from 7 pm to 4 am IST. If you meet these qualifications and are interested in this opportunity, please drop your resume at hr@sbsol.in or contact us at +91 - 8590201301. We offer a competitive package as per industrial standards.,