Operations Manager

Job Description: 1. Manage project planning with vendors and associated departments, including the finalization of project budget, timelines, and operating plan. 2. Generate a comprehensive detailed operating plan and build continuous progress monitoring strategies, ensuring adherence to decided timelines and budgets. 3. Implement project management methodologies and tools to track progress and facilitate communication among project stakeholders 4. Monior the usage of implemented projects and coordinate with business users to ensure delivery of committed business value 5. Monitor Environment health of the implemented technology along with Program Manager, to ensure smooth business operations 6. Evaluate and validate the resolution of incidents and service-level issues. 7. Enhance incident response and problem resolution processes, focusing on minimizing service disruptions on a global scale. 8. Drive the management of critical issues, level 2, and level 3 escalations, ensuring swift resolution and sustained quality customer service. 9. Generate monitoring systems for tracking the solutions health and performance, with automated alerts initiating action for potential issues.