Operations Manager - Marketing

Key Responsibilities

• Managing Daily Operations:

  Executing and documenting core operational processes and workflows to ensure unit efficiency and continuity.

• Handling Queries:

  Serving as the point of contact for external communications, efficiently routing, and tracking all inbound requests.

• Executing Targeted Outreach:

  Conducting professional correspondence and outreach to customers, partners, and stakeholders as required for different marketing initiatives

• Ensuring Engagement Consistency:

  Monitoring various communication channels (including social media) to manage all inbound public engagement and provide timely, on-brand responses or escalations.

• Maintaining Documentation:

  Organizing, updating, and maintaining all essential operational resources, communication templates, and contact databases.

• Supporting Reporting Analysis:

  Collecting and compiling data on operational metrics and engagement performance to assist in routine reporting and process improvement initiatives.

• Team Guidance and Supervision:

  Providing daily direction and support to a small team of operational executives responsible for routine unit tasks.

Requirements:

• A Bachelors degree in Business Administration, Communications, Marketing, or a related field.
• 2-3 years of professional experience in an operational, administrative, or communications-focused role. Prior experience in a mentorship, supervisory, or team lead capacity is preferred.
• Proactive, problem-solving mindset and a strong customer service orientation and ability to delegate effectively and motivate team members to achieve operational goals.
• Exceptional written and verbal communication skills, with proven experience crafting professional external correspondence.
• High proficiency in organization, attention to detail, and time management, with a demonstrated ability to manage a high volume of tasks and competing priorities.
• Familiarity with standard business software (e g, Google Sheets, Docs, etc) and an ability to quickly adapt to new tools and digital platforms.