Operations Manager/ KAM (Facility Management Sector)

OCS Group

8 - 13 years

9 - 13 Lacs

thane

Posted:11 hours ago| Platform:

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Skills Required

operations management manpower management billing facility management client relationship contract management performance monitoring documentation equipment business development corporate sales sales marketing b2b sales kam key account management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

HSQE Compliance:
Conduct risk assessments, SSI, toolbox talks, and training as per HSQE guidelines. Ensure timely incident and near-miss reporting.
Contract Management:
Ensure all sites have valid Agreements/SOW/LOIs. Map SOW with manpower deployment and ensure timely renewals.
Performance Monitoring:
Ensure 100% KPI submission and maintain site scorecards above 80%. Take corrective actions where needed.
Billing & Collections:
Ensure accurate attendance, timely invoicing, and regular AR follow-ups for payment collection.
Reporting & Documentation:
Submit MMRs on time and identify areas for improvement and innovation.
Manpower Management:
Coordinate with the resource team to fulfill manpower requirements as per contract.
Site Profitability:
Monitor site budgets and take corrective actions to maintain profitability.
Employee Engagement:
Ensure grooming, punctuality, and integrity. Address employee concerns and maintain satisfaction.
Client Relations:
Conduct regular client meetings, share MOMs, and close action points.
Compliance & Training:
Ensure statutory compliance, conduct R&R, and deliver scheduled training.
Emergency Preparedness & Maintenance:
Implement preventive measures for emergencies and ensure PPM and equipment health checks are done as per schedule.

Qualifications

8+ years of experience in a similar role
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business

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