Operations Manager

Company Description

Health Is Luxury (HIL)

At HIL, we believe true transformation comes from strong systems, empowered teams, and a culture built around excellence. Joining our team means playing a key role in building scalable operations that directly impact people's health and well-being.

Role Description

hands-on Operations Manager

sales coordination, hiring and people management, employee performance, and cross-team execution

You will work closely with founders, sales, coaching, kitchen, and support teams to ensure smooth operations, high customer satisfaction, and consistent growth across both verticals.

Key Responsibilities

• Oversee and streamline

  daily operations

  for both HIL and HIL Foods
• Support and coordinate

  sales operations

  , lead tracking, follow-ups, and conversion processes
• Manage

  hiring, onboarding, training, and performance tracking

  of employees and interns
• Handle

  employee coordination, scheduling, conflict resolution, and team productivity

• Ensure smooth collaboration between fitness, nutrition, food operations, and support teams

• Implement and optimize processes, SOPs, and workflows

  for efficiency and scalability
• Monitor operational metrics, budgets, and resource utilization
• Identify gaps, solve operational challenges, and drive continuous improvement initiatives
• Act as a central point of communication between leadership and teams

Qualifications & Skills

• Strong

  leadership, people management, and organizational skills

• Experience in operations management, sales support, and team handling

• Ability to multitask and manage operations across multiple business units

• Strong problem-solving, decision-making, and execution capabilities

• Excellent communication, coordination, and conflict-resolution skills

• Comfortable working in a fast-paced, startup environment

• Proficiency with operational tools, CRMs, spreadsheets, and productivity software

• Prior experience in health, fitness, food, or service-based industries

  is a plus
• Bachelor's degree in Management, Operations, or a related field preferred
• Willingness to work

  on-site

  and take ownership of outcomes