Operations Manager

Job Title: Operations Manager

Location: Kochi

Reports To: Head Operations

Job Summary:

Responsible for managing day-to-day operations and leading Customer Support, Admin, and Order Processing & Fulfilment (OPF) teams to ensure smooth, efficient, and high-quality operations.

Key Responsibilities:

• Oversee daily operations of Customer Support, Admin, and OPF.

• Lead, mentor, and manage teams; set KPIs and monitor performance.

• Ensure timely resolution of customer queries and high satisfaction.

• Manage administrative functions including office, vendors, and compliance.

• Supervise end-to-end order processing and fulfilment; ensure accuracy and timeliness.

• Coordinate with inventory, logistics, and customer support teams to ensure smooth delivery.

• Streamline processes and implement improvements for efficiency.

• Prepare operational reports and track team performance metrics.

Qualifications & Experience:

• Bachelors or Masters in Business/Operations or related field.

• Min 8 years in operations management or similar role.

• Experience managing cross-functional teams.

• Strong leadership, analytical, and problem-solving skills.

Key Competencies:

• Process-oriented and results-driven.

• Excellent team management and communication skills.

• Ability to handle multiple priorities in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Application Question(s):

• Current CTC (Annual)

Experience:

• Operations management: 8 years (Required)

Language:

• English (Required)

Location:

• Kochi, Kerala (Required)

Work Location: In person