Operations Manager

Key Responsibilities:

• • Drive walk-ins and achieve monthly new membership targets

• • Handle club tours, explain value proposition, and close leads

• • Follow up on leads via WhatsApp, phone, and CRM tools

• • Build a strong personal connection with members

• • Solve customer issues quickly and empathetically

• • Execute member engagement activities (events, contests, shoutouts)

• • Lead and motivate front desk, trainers, and housekeeping staff

• • Set KPIs for team and review performance weekly

• • Ensure professional grooming, attendance, and team discipline

• • Maintain 100% cleanliness and equipment functionality

• • Conduct daily club walkthroughs and checklist completion

• • Monitor attendance, CRM, and inventory systems

• • Submit daily and weekly sales reports

• • Maintain center cash flow records and petty cash

• • Ensure SOPs, safety protocols, and audits are followed

Qualifications & Experience:

• • Bachelor’s degree (preferred, not mandatory)

• • 5–7 years of experience in retail, hospitality, or service leadership

• • Proven ability to lead teams, handle customer service, and hit sales targets

• • Strong interpersonal skills and communication ability