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Creditas Solutions
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Operations Manager Collection

Operations Manager Collection

Creditas Solutions

5 years

0 Lacs

Gurugram Haryana India

Posted:1 month ago| Platform:

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Skills Required

learning vision management optimization drive compliance design strategies finance service reports portfolio leadership communication negotiation excel software crm

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Operations Manager – Collections

Experience:

5 + Years

Location:

Gurgaon

Department:

Operations / Collections

Employment Type:

Full-timeFounded in 2015, Creditas is an innovative FinTech company headquartered in Gurgaon that leverages Machine Learning and other advanced technologies to present Financial Institutions with an enhanced way to reach and interact with their customers. Driven with a vision to radically transform the Banking sector, Creditas Solutions has been helping its associates expedite and optimize Customer Acquisition, Cross-Sell, Delinquency Detection, Financial Literacy, and finally, Debt Recovery. The business has seen phenomenal growth over past 10 years now partnering with all the leading Banks in the country.

Job Summary

We are seeking a highly motivated and experienced

Operations Manager – Collections

to oversee and manage day-to-day collection operations. The ideal candidate will have a strong background in collections, team management, and process optimization, with a proven ability to drive performance and compliance across all stages of the collections cycle.

Key Responsibilities

Lead, supervise, and monitor the collections team to achieve monthly and quarterly targets.
Design and implement effective collection strategies and SOPs to improve recovery rates.
Monitor delinquency trends and take proactive steps to minimize default rates.
Ensure compliance with legal, regulatory, and company standards in all collection activities.
Collaborate with cross-functional teams including finance, customer service, and legal to streamline operations.
Prepare and analyse MIS reports to track collection performance and portfolio health.
Train, mentor, and evaluate team members to ensure high productivity and morale.
Handle escalations and complex recovery cases with professionalism and assertiveness.

Required Skills & Qualifications

Bachelor’s degree in Business Administration, Finance, or related field (MBA preferred).
5 + years of relevant experience in collections, with at least 2 years in a managerial or team lead role.
Strong leadership and people management skills.
Should have prior experience in managing 50+ span count.
Excellent analytical, communication, and negotiation abilities.
Proficient in MS Office, especially Excel; experience with collection software/CRM tools is a plus.
Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Preferred Industry Experience

BFSI / NBFC / Fintech / Telecom or any high-volume collection processSkills: team leading,ms office,excel,leadership,analytical skills,negotiation,team management,process optimization,collection software,collections,operations,communication,crm tools,collection,fintech

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Creditas Solutions

Financial Services

San Francisco

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Operations Manager Collection

Creditas Solutions

Gurugram, Haryana, India

Operations Manager Collection

Creditas Solutions

Gurugram, Haryana, India

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Operations Manager Collection