Operations Manager - Auditorium

IIHMR University, Jaipur seeks a dynamic and experienced professional to serve as the Operations Manager - Auditorium. This role primarily involves overseeing sales and marketing efforts for the university’s auditorium, which has a seating capacity of 500 pax, while also assisting with operational aspects related to hosting external events and agencies.

Qualification:

Master’s/Bachelor’s degree in Hospitality Management, Business Administration, Sales, Marketing, or a related field.

Required Skills:

• Strong negotiation skills with a demonstrated ability to close deals and enhance sales & marketing efforts.

• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.

• Solid understanding of event logistics, operations, and technical requirements for large-scale gatherings.

• Familiarity with digital marketing tools, CRM software, and online booking platforms.

• Ability to multitask, prioritize workload, and thrive in a fast-paced environment.

Additional Requirements:

• Flexibility to work irregular hours, including evenings and weekends, based on event schedules and client needs.

• A customer-centric approach with a commitment to delivering high-quality service and exceeding client expectations.

• Creative thinking and problem-solving skills to adapt strategies and overcome challenges in event planning and execution.

• Proactive and self-motivated with a keen attention to detail and accuracy in all tasks.

Required Experience:

Proven experience (at least 5 years) in sales, marketing, Administrative, and operations roles, preferably in banquet sales, event management, hospitality, or related industries. Preference will be given to those having corporate tie-up experience.

Key Responsibilities:

• Develop and implement a strategic sales and marketing plan to maximize the utilization of the auditorium for external events, conferences, seminars, workshops, cultural programs, and other gatherings.

• Identify potential clients and target markets, including corporate entities, event organizers, educational institutions, government agencies, and community organizations.

• Build and maintain strong relationships with key stakeholders, influencers, and decision-makers in the event management industry.

• Promote the auditorium’s unique features, technical capabilities, amenities, and services to attract a diverse range of clients.

• Negotiate contracts, pricing, and terms with clients while ensuring profitability and adherence to university policies.

• Collaborate with the university’s marketing and communications team to develop promotional materials, digital marketing campaigns, and advertising strategies.

• Monitor industry trends, competitor activities, and market demands to adjust sales and marketing strategies accordingly.

• Coordinate and oversee the operational aspects of events held in the auditorium, ensuring smooth execution and customer satisfaction.

• Work closely with the facilities management team to schedule bookings, manage logistics, and handle technical requirements (e.g., sound, lighting, audiovisual equipment).

• Ensure compliance with health and safety regulations, venue policies, and contractual obligations during events.

• Supervise a team of event staff, including ushers, technicians, and support personnel, to deliver exceptional service and hospitality to clients and guests.

• Maintain accurate records of bookings, financial transactions, and client communications using appropriate software or systems.