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Operations Management Trainee Internship in Bangalore

0 years

0 Lacs

Bengaluru Karnataka India

Posted:21 hours ago| Platform: Linkedin logo

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Skills Required

management support coordination planning monitoring tracking collaboration engineering service metrics documentation training development coaching reporting analysis data reports analyze talview ai technology certification certifications integrity reliability security

Work Mode

On-site

Job Type

Internship

Job Description

Selected Intern's Day-to-day Responsibilities Include Team Support & Coordination: Assist team leads in overseeing proctoring operations for multiple customers Help with shift planning, task delegation, and real-time team coordination Support day-to-day monitoring of proctor activities and performance Customer Support: Assist in tracking and resolving escalations in collaboration with the engineering and product teams Learn how to monitor key customer service metrics like CSAT and response time Help identify root causes of issues and suggest improvements Operational Management: Help maintain and update operational checklists and internal tools Participate in SOP creation and documentation for internal and external use Stay up to date with product features and platform enhancements Training & Development: Support in organizing training sessions and workshops for new proctors Help document performance feedback and training progress Learn the basics of team performance management and coaching principles Reporting & Analysis: Assist in compiling team performance data and daily reports Analyze trends in support metrics and operational data Contribute to weekly or monthly stakeholder reports About Company: Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes. Show more Show less

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