Operations & Logistics Executive

About the Role

We are seeking a proactive Operations & Logistics Executive to manage the daily order flow, export documentation, and shipment tracking for our international fine jewelry business. This role focuses on execution — ensuring every order is processed smoothly, shipped on time, and customers receive timely updates.

Key Responsibilities

• Order Processing: Manage customer orders from confirmation to delivery.
• Export Documentation: Handle export papers, customs filings (including Malaysia exports).
• Order Fulfilment: Coordinate with factories and logistics partners to prepare shipments.
• Shipment Tracking: Track orders in real-time from factory to Singapore/Malaysia and update the internal team.
• Customer Updates: Share accurate order status and shipment details with customers.
• Process Support: Assist in maintaining and improving existing order management systems.

Requirements

1–3 years of experience in operations, logistics, or supply chain execution. Familiarity with export/shipping documentation is a strong plus. Detail-oriented with strong organizational skills. Comfortable with tools like Excel, CRMs, or order management platforms. Good communication skills for customer and vendor coordination.

Nice to Have

Prior experience in e-commerce, jewelry, or fashion logistics. Understanding of international shipping (Singapore/Malaysia). Startup experience where multitasking is key.