Operations Lead, Trust and Safety

Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India . Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in data analytics, Trust and Safety, policy, cyber-security, business strategy, or related fields. Preferred qualifications: 14 years of experience in operations, Trust and Safety. 10 years of experience in people management, supervision, or team leadership, leading large teams and 5 years of experience driving process improvement. Experience in Trust and Safety or developer relations with the ability to identify risks and develop compliance solutions. Knowledge of content moderation, policy enforcement, and customer support. Ability to drive operational improvements, including tool creation, process roadmaps, quantitative analysis, and efficiency identification. Excellent communication skills and ability to prepare and present goals to executives. About the job Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and a team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety. Responsibilities Take responsibility for running the support operations and ensuring adherence to key metrics. Lead the formulation and execution of training and support for review teams, driving process improvements for operational scale and quality. Collaborate with Content and AI Policy leads on program implementation, managing risks and developing roadmaps for adoption across teams. Work cross-functionally to improve developer experience by gathering insights, driving projects to enhance policy experiences and enable compliance. Lead analysis of support features, building tracking and reporting mechanisms to deliver data-driven insights and recommendations to stakeholders. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.