Operations Lead

We are looking for a dynamic and experienced Operations Lead to manage and scale our air freight operations at the Delhi location.

If you’re a result-oriented professional with a strong background in logistics and team handling, we’d love to hear from you.

Location: Delhi

Company: Rightways Air Logistics Pvt. Ltd.

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Job Description: Operations Lead – Delhi Office

Company: Rightways Air Logistics Pvt. Ltd.

Location: Delhi

Position: Operations Lead

Experience Required: 5+ years in logistics/supply chain/air cargo operations

Reporting to: Regional Head / Director – Operations

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Key Responsibilities:

• Lead end-to-end air freight operations at Delhi hub (import/export/domestic).
• Ensure timely pick-up, transit, and delivery of shipments with service excellence.
• Manage daily coordination with airlines, ground handling agents, transport vendors & internal teams.
• Handle operational escalations, customer complaints, and service recovery efficiently.
• Ensure strict compliance with safety, security, and regulatory norms.• Monitor and improve key KPIs – TAT, cost, vehicle utilization, and productivity.
• Maintain client communication groups and ensure proactive shipment updates.
• Lead, train, and supervise the local operations team.
• Maintain MIS, operational documentation, and performance dashboards.

Required Skills & Qualifications:

• Graduate/Postgraduate in Logistics, Supply Chain, or a related field.
• 5+ years of experience in logistics or air freight industry, preferably in a leadership role.
• Strong understanding of air cargo processes and ground handling coordination.
• Excellent team management and communication skills.
• Ability to work under pressure and manage high-volume operations.
• Familiar with ERP/transport management systems and WhatsApp-based customer update flows.

Job Type: Full-time

Pay: ₹50,000.00 - ₹54,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Monday to Friday

Application Question(s):

• How many years of Logistics/Supply chain experience do you have?

Location:

• Delhi, Delhi (Required)

Work Location: In person