Operations Lead

Walk In : 10:00 am to 6:00pm Break : 2:00pm to 3:00pm Sat & Sunday Off for interviews Roles and Responsibilities Strategic Planning & Goal Setting: Set clear objectives and measurable goals for cross-functional teams. Monitor execution, ensure timely delivery, and realign strategies as needed. Operational Oversight: Manage day-to-day operations across multiple departments. Streamline workflows, remove inefficiencies, and ensure coordination among teams. Team Collaboration & Leadership: Act as the primary point of contact for internal teams. Address concerns, foster collaboration, and keep all teams aligned toward shared goals. Daily Standups & Coordination: Conduct daily team standups. Track progress, resolve blockers, and adjust task priorities to keep projects on track. Client & Prospect Follow-ups: Ensure timely follow-up communication with clients and prospects to maintain project momentum and positive relationships. Communication & Documentation: Handle professional email communications, document meeting minutes, maintain project reports, and follow up on action items. Team Operations Management: Oversee leave approvals and resource availability for non-tech teams to ensure uninterrupted operations. Knowledge Management: Mentor team members to create and maintain internal documentation, case studies, and success stories from client engagements. Project Facilitation: Organize and lead project team meetings. Ensure decisions and responsibilities are well-documented and implemented. Tool Utilization: Use Google Sheets, Asana, and Slack for task tracking, project planning, and team coordination. Leverage ChatGPT and other AI tools for operational support. Performance Monitoring: Track KPIs and identify trends to drive process improvements. Anticipate risks and opportunities and report them to leadership. SOP & Policy Development: Build, implement, and refine SOPs and company policies to enable scalable, long-term operational efficiency. Requirements 3-5 years of proven experience in Operations Management or a similar role Strong leadership, decision-making, and team management abilities Proficient in workflow optimization, performance monitoring, and conflict resolution Skilled in Google Suite (Docs, Sheets, Slides, Tasks) Hands-on experience with project management tools like Asana and Slack Excellent written and verbal communication skills High attention to detail and analytical thinking Ability to thrive in a fast-paced, evolving work environment Need to work on saturday's and flexiable as well Perks and benefits Attractive Hikes Health Insurance