Operations Executive

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Role Definition

Responsibilities Deliverable

• To Check monthly manpower planning of deep cleaning staff for all sites and update the same to Operation Head
• To Review and approve monthly Material planning
• To Review and approve Attendance and leave management of deep cleaning staff
• To Check Uniform and Grooming and Training Reports.
• Delegate and Review the daily, weekly and Monthly tasks to the Operation Executives.
• Schedule shifts and arrange for replacements in cases of absence of staff.
• To Ensure Operation Team perform efficiently and productively
• To Do daily coordination with Key customers
• Establish and educate staff on cleanliness, tidiness and hygiene standards.
• To Take feedback from customer after every visit
• To Ask for reference to customer
• To Handle and resolve any customer/staff related daily issues
• To Take Google reviews from customers
• To Record, update and maintain database of customers
• To Ensure payment collection from customers
• To Ensure staff has all the required equipment and materials before visiting sites
• To Administer salary of Deep Cleaning staff
• To Ensure proper accommodation and food of all staff
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves Participate in large cleaning projects and deep cleaning of premises as required
• Ensure compliance with safety and sanitation policies in all areas
• To Take daily reporting from team
• To Motivate team and support them wherever needed
• To Submit training report to management
• To Give daily reporting to management
  

Tasks And Activities

• Daily planning
• Team management
• Grooming and uniform checking
• Attendance & Payroll
• Reporting
  

Measurement Metrics

• Staff Retention Ratio
• No. of complaints done.
• Report Submission
• Training & Development
• No of new customers
• No of feedbacks
• Training and Development