Operations Executive

Job Title: Operations Executive Company: Ruia Car Rentals Pvt. Ltd. Location: Khasra No 420/1, Mahipalpur, West End Greens, Rangpuri , Delhi 110037 Reports to: Operations Manager Job Summary: The Operations Executive is responsible for overseeing the daily operations of car rentals, ensuring vehicles are allocated, dispatched, and returned in a timely and efficient manner. This role involves coordination with drivers, clients, and internal departments to maintain high service standards, reduce operational delays, and optimize fleet utilization. Key Responsibilities: Vehicle Dispatch & Coordination: Allocate and dispatch vehicles as per booking requirements, ensuring timely pickup and delivery of cars. Driver Management: Coordinate with drivers regarding assignments, shift schedules, and route planning; monitor driver attendance and discipline. Fleet Monitoring: Track vehicle movement using GPS and manual logs, ensure timely returns, and manage vehicle availability status. Operational Support: Act as a bridge between reservations, billing, and maintenance teams to ensure smooth execution of each booking. Documentation & Record Keeping: Maintain updated logs of car usage, fuel slips, duty slips, maintenance records, and any incident reports. Issue Resolution: Respond promptly to any operational issues, such as vehicle breakdowns, delays, or customer complaints, and escalate when necessary. Quality Control: Ensure vehicles are clean, well-maintained, and meet customer expectations before every assignment. Inventory & Resource Management: Monitor consumables like fuel, toll slips, and accessories; manage keys, documents, and RC/PUC files. Vendor Coordination: Liaise with external vendors for repairs, maintenance, insurance renewals, and servicing schedules. Reporting: Submit daily and weekly reports on fleet status, vehicle usage, breakdowns, and customer satisfaction metrics. Qualifications & Skills Required: Education: Bachelor’s degree or diploma in Business Administration, Logistics, or a related field preferred. Experience: Minimum 2-3 years in fleet management, logistics, or operations—preferably in the car rental, transport, or hospitality industry. Technical Skills: Proficiency in MS Excel, Google Sheets, and fleet management software; working knowledge of GPS and tracking tools. Communication: Strong interpersonal skills with the ability to communicate effectively in Bengali, English, and Hindi. Problem Solving: Ability to handle operational challenges and customer issues calmly and efficiently. Time Management: Strong organizational skills to manage multiple tasks in a fast-paced environment. Adaptability: Willingness to work under pressure and during odd hours, especially during peak periods or urgent bookings. Working Hours: Rotational Shifts: Must be available for rotational duty, including early mornings, late evenings, weekends, and public holidays. Availability: Flexibility to respond to operational emergencies and last-minute changes. Salary: Competitive and based on experience and qualifications.