Operations Executive

Job Description

The Operations Executive is responsible for managing day-to-day operations, ensuring smooth workflows, and improving processes for enhanced efficiency. They act as a bridge between various teams, including sales, customer service, and finance, to ensure operational excellence and compliance with company policies. This role requires strong analytical, problem-solving, and organizational skills to support the companys objectives and deliver exceptional service to clients. Key Responsibilities: Process Management and Optimization: Oversee operational processes and identify areas for improvement to enhance efficiency and accuracy. Collaborate with cross-functional teams to ensure seamless execution of daily tasks. Compliance and Risk Management: Ensure adherence to company policies, regulatory requirements, and compliance standards. Monitor and report any discrepancies or risks that may impact operational performance. Client Support and Issue Resolution: Serve as the primary contact for resolving client issues related to operational workflows. Address client queries promptly, ensuring high levels of satisfaction and trust. Data Management and Reporting: Maintain accurate records and ensure proper documentation of all transactions and operations. Generate and analyze operational reports to monitor performance metrics and drive improvements. Coordination and Communication: Liaise with internal teams such as sales, finance, and product to align operations with business objectives. Ensure timely communication of updates, changes, or new policies to all stakeholders. Technology and Automation: Work with technology teams to implement tools and systems that improve operational workflows. Support the automation of repetitive tasks to reduce errors and save time. Inventory and Resource Management: Manage resources effectively to avoid shortages or bottlenecks in operations. Monitor the status of inventory or service availability to support business needs. Skills and Qualifications: Bachelor's degree in Business Administration, Operations Management, or a related field. Proven experience in an operations role. Strong organizational, analytical, and communication skills. Proficiency in Microsoft Office, CRM tools, and operational software. Knowledge of compliance and regulatory frameworks. Ability to work in a fast-paced environment and adapt to changing priorities. Key Performance Indicators (KPIs): Operational Efficiency: % Reduction in process bottlenecks or inefficiencies. Time taken to resolve operational issues or client queries. Client Satisfaction: Client feedback scores and Net Promoter Score (NPS). % Reduction in client complaints or escalations. Compliance and Accuracy: % Adherence to compliance and regulatory standards. Number of errors in data management, reporting, or transactions. Process Improvements: Number of processes optimized or automated. Cost savings achieved through operational efficiency measures. Timeliness: Turnaround time for completing key tasks such as invoicing, reporting, or client onboarding. % of tasks or projects completed within deadlines. Collaboration Metrics: Level of engagement with cross-functional teams. % Improvement in communication effectiveness as measured by feedback. Resource Management: Inventory or resource utilization efficiency. Number of shortages or delays avoided through proactive planning.