Operations Executive

About the Company: Alextra is one of India’s fastest-growing advisory companies. We specialize in offering expert guidance across multiple sectors — healthcare, education, real estate, travel, legal, and automotive — all under one roof. With a vision to simplify complex decisions for individuals and families, Alextra is creating a trusted, convenient, and multi-solution platform that bridges gaps across industries. Our company culture promotes innovation, learning, and impactful work, offering immense opportunities to grow personally and professionally. Role Overview: We are seeking a smart, energetic, and detail-oriented Operations Executive who can manage backend tasks, customer coordination, and hospital tie-ups. This role is critical to the smooth functioning of daily operations and will require strong communication skills, internet research abilities, and proactive task management. Key Responsibilities: Hospital Tie-ups: Identify and approach hospitals for potential partnerships; coordinate meetings and maintain communications. Customer Verification & Onboarding: Verify customer details through calls or other channels and explain the plan features clearly in Hindi and English. Helpline & Query Handling: Respond to customer inquiries via helpline, providing accurate and timely support. Backend Operations: Maintain internal data, trackers, follow-up sheets, and ensure all operational tasks are updated. Candidate Requirements: Education: 12th Pass (Graduates Preferred) Experience: Minimum 1 year in operations or customer service preferred Language Proficiency: Fluency in English and Hindi Skills Required: Communication: Clear, polite, and persuasive communication skills Interpersonal Skills: Comfortable dealing with hospitals, vendors, and customers Problem Solving: Ability to handle issues and queries with a calm and solution-focused approach Tech Skills: Comfortable with MS Excel, Google Sheets, basic data handling, and internet research Business Communication: Capable of writing formal emails and handling B2B interactions professionally Adaptability: Willingness to learn and adjust to a fast-paced environment