Operations Executive - Fulfillment

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Job Summary:

Operations Executive – Fulfillment

Key Responsibilities:

• Coordinate daily order fulfillment activities across warehouses or fulfillment centers.
• Monitor order processing, packaging, and dispatch workflows to ensure timely delivery.
• Work closely with inventory and warehouse teams to maintain accurate stock levels and reduce shrinkage.
• Liaise with logistics and courier partners for pick-ups, reverse logistics, and delivery escalations.
• Track key operational metrics such as TAT, OTIF, and order accuracy, and highlight deviations.
• Ensure strict adherence to SOPs and quality checks before order dispatch.
• Maintain documentation and reports related to daily dispatches, delays, damages, or returns.
• Identify process inefficiencies and assist in continuous improvement initiatives.
• Support the implementation of ERP/WMS systems and resolve fulfillment-related issues.
• Coordinate with customer service and sales teams to address order queries or complaints.

Requirements:

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field.
• 1-3 years of experience in operations, fulfillment, or supply chain management.
• Knowledge of order management systems, WMS/ERP, and logistics processes.
• Proficiency in MS Excel, Google Sheets, and reporting tools.
• Strong communication and coordination skills.
• Ability to multitask and manage time effectively.
• Willingness to work in dynamic shifts and on-ground at fulfillment/warehouse locations as needed.

Preferred Skills:

• Prior experience in e-commerce, D2C, or 3PL environments.
• Understanding of last-mile delivery and reverse logistics.
• Analytical mindset with problem-solving skills.