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Trident Global Corp
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Operations Executive (D2C)

Operations Executive (D2C)

Trident Global Corp

3 - 7 years

|

0 Lacs

Posted:2 days ago| Platform:

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Skills Required

coordination tat management operations order fulfillment shipment tracking inventory planning customer communication platform services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations Executive - D2C

Location: Gurgaon

PURPOSE AND IMPACT OF YOUR ROLE/KEY RESPONSIBILITIES

Order Fulfilment & Dispatch Coordination:

Coordinate with multiple warehouses to ensure timely order dispatches.
Monitor and enforce strict TATs (Turnaround Times) for deliveries.
Track shipments and proactively chase logistics partners for delays or exceptions.

Customer Communication (Post-Purchase):

Act as the bridge between customers and logistics partners for delivery updates.
Resolve delivery-related issues and ensure customer satisfaction.

Platform Management:

Operate and manage backend processes on platforms like Vinculum, Shopify, Delhivery One, and Amazon Shipping.
Raise and follow up on tickets, claims, and reimbursements across platforms.

Inventory Planning:

Plan and manage inventory for the D2C channel.
Coordinate with warehouse teams to maintain optimal stock levels.
Analyse sales data to forecast inventory needs.

EXPERIENCE & QUALIFICATIONS:

2 - 4 years of experience in e-commerce/D2C backend operations or logistics.
Hands-on experience with Vinculum, Shopify, Delhivery One, and Amazon Shipping is a plus.
Strong coordination and follow-up skills.
Ability to work independently and manage multiple stakeholders.

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Trident Global Corp

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