11 Platform Services Jobs

About Us Skit.ai is pioneering the new frontier of customer engagement. As a leading Conversational AI company, we are fundamentally transforming the collections industry with our suite of Generative AI-powered voice and message assistants. Our flagship Collection Orchestration Platformthe first of its kindharmonizes communications across all channels, while our proprietary Large Collection Model (LCM) serves as the strategic brain, optimizing every interaction for unparalleled efficiency and customer experience. Our trophy shelf, which includes the BIG AI Excellence Award 2024 and a Stevie Gold Winner for Most Innovative Company, reflects our commitment to innovation. But our true north is the tangible impact we deliver. We are a global team of pioneers headquartered in New York City, and we are looking for a visionary product leader to take ownership of our core intelligence engine from our Bangalore innovation hub. Job Title : Product Manager, Agentic AI Location : Bangalore, India (100% WFO) Shift Hours: 12:00 pm - 9:00 pm IST Your Responsibilities Platform Vision & Strategy: Define and evangelize the product vision for the Agentic AI Platform. Develop a bold, quarterly roadmap that advances our core AI capabilities, focusing on agent autonomy, reasoning, and omni-channel orchestration. Core Intelligence Engine: Own the product lifecycle for the AI models and systems that constitute our platform&aposs "brain." This includes intent detection, dialogue management, strategic decisioning, and our proprietary Large Collection Model. Scalable AI Services: Define requirements for platform services and APIs that enable internal teams to build, deploy, and iterate on new conversational applications with speed and consistency. Technical Depth & Execution: Collaborate deeply with our world-class AI research, data science, and engineering teams. Translate complex business needs into detailed technical requirements, user stories, and acceptance criteria for the platform. State-of-the-Art Integration: Act as the vanguard for new technology. Continuously research and assess the latest advancements in LLMs, reinforcement learning, and agentic AI frameworks, driving the integration of SOTA technology into the platform. Data-Driven Decisioning: Define the key performance indicators (KPIs) for our AI platform&aposs effectivenessmeasuring everything from model accuracy and inference speed to strategic outcomes. Use this data to drive the platform&aposs evolution. The Ideal Candidate Have 5+ years of product management experience, with a proven track record of shipping complex, technical, or platform-level products. Hold a bachelor&aposs degree from a Tier 1 institution in a quantitative or technical field, such as Computer Science, Engineering, Information Systems, or Mathematics. Thrive on the 0-to-1-to-10 journey; you have a passion for building innovative products from scratch and the strategic grit to scale them into robust, market-defining platforms. Naturally think about both the user-facing experience (UX) and the underlying model quality in an integrated fashion, understanding that one cannot be great without the other. Showcase exceptional leadership and a bias for action, with a history of aligning cross-functional teams around a product vision and driving execution on complex roadmaps. Why Skit.ai Work on the core AI platform that powers our entire product suite, making a foundational impact on the business. Join a rapidly scaling company on a trajectory to define an entire industry, offering unparalleled opportunities for career acceleration. Collaborate with some of the brightest minds in AI and product development in a dynamic, high-performance culture. Solve complex, fascinating problems at the cutting edge of artificial intelligence and distributed systems. Show more Show less

about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. What Youll Do : Take primary ownership in driving both self and team efforts across all phases of the project lifecycle, ensuring alignment with business objectives. Translate business requirements into technical specifications and lead team efforts to design, build, and manage technology solutions that effectively address business problems. Develop and apply advanced statistical models and leverage analytic techniques to utilize data for guiding decision-making for clients and internal teams. Apply appropriate development methodologies (e.g., agile, waterfall) and best practices (e.g., mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely project completion. Partner with project and program leads to deliver projects and assist in project management responsibilities, including project planning, people management, staffing, and risk mitigation. Collaborate with team members globally, ensuring seamless communication, sharing responsibilities, and undertaking tasks effectively. Manage a diverse team of skill sets (programmers, cloud analysts, BI developers, reporting, operations, etc.), mentoring and coaching junior members to enhance their skills and capabilities. Lead task planning and distribution across team members, ensuring timely completion with high quality and providing accurate status reports to senior management. Design custom analyses in programming languages (e.g., R, Python), data visualization tools (e.g., Tableau), and other analytical platforms (e.g., SAS, Visual Basic, Excel) to address client needs. Synthesize and communicate results to clients and internal teams through compelling oral and written presentations. Create project deliverables and implement solutions, while exhibiting a continuous improvement mindset and the capability to learn new technologies, business domains, and project management processes. Guide and mentor Associates within teams, fostering a collaborative environment and enhancing team performance. Demonstrate advanced problem-solving skills, ensuring the team continuously improves its capabilities and approaches to challenges. Exhibit a proactive approach to decision-making, considering the broader picture, especially regarding technical nuances and strategic planning. What Youll Bring: Education : Bachelors or Masters degree in Computer Science, Engineering, MIS, or related fields, with strong academic performance, especially in analytic and quantitative coursework. Experience : Consulting Industry : 4-6 years of relevant consulting experience, ideally in medium-to-large scale technology solution delivery projects Technical Skills : 1+ year of hands-on experience in data processing solutions, data modeling, and experience with ETL technologies (e.g., Hadoop, Spark, PySpark, Informatica, Talend, SSIS). Proficiency in programming languages like Python, SQL, Java, Scala, and understanding of data structures. Experience with cloud platforms such as AWS, Azure, or GCP, and exposure to distributed computing. Deep expertise in SQL and data management best practices, with a focus on data analytics and visualization. Consulting/Project Leadership : Proven experience leading project teams and managing end-to-end delivery, mentoring team members, and maintaining high standards. Ability to translate complex data and analytics concepts into accessible presentations and frameworks for both technical and non-technical stakeholders. Deep understanding of data management best practices and data analytics methodologies, ensuring high-quality data insights. Effective in a global team environment with a readiness to travel as needed. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At:

Job description This role is primarily responsible for global operations spanning 3 regions IN, EU and NA; and legal entity India. This position thereby must have multi-cultural interactions and communication capabilities. This role has to interact with multiple stakeholders outside Org (especially business partners) for evaluating and defining various business model engagements and investment decisions. It includes designing and implementing the system setup that is focusing on end to end e-commerce operation and other SaaS services. Another key aspect is to partner with business leadership to provide real time strategic and decision support for evaluating and prioritizing new business ideas, deliver strategic plans while ensuring appropriate financial direction/management, operational controls, compliance & risk management, and systems are in place, for sustainable and profitable growth. The core responsibilities of this role include: • Financial Reporting: Ensuring financial reporting for the legal entity India in compliance with both group and Indian accounting regulations and overseeing the audit procedures. • Compliance and governance: Ensuring compliance with all regulatory requirements, including secretarial, tax laws and industry specific regulations (e.g., e-commerce regulations). Responsible for legal / central directive compliance relating to commercial topics (first level of defence) • Treasury Management: Manage cash flow and liquidity to support growth opportunities while maintaining sufficient liquidity to cover operational needs. • Business Finance: • Org controlling - Oversee financial planning, budgeting, and forecasting, and establish/maintain operating and business financial metrics (including business acquisitions) for global operations. Analyze financial data to make strategic recommendations. • Business Partnering: Including defining business models for MPS (Mobility Platform Services) global operations, Investment assessment, long-term financial forecast. • Engage in partner discussions for strategic collaboration / business relationships from finance and supply chain functions • Establish fintech layer (e.g. OCEN) for enabling credit on to MPS platforms in collaboration with embedded finance partners. • Develop and manage the supply chain strategy for the business unit. This includes procurement, fulfilment, inventory management, supplier relations. Setting up business model for hardware supply chain in digital channel (market place oriented sales, partner-led growth, etc.) • Engagement with strategic business partner for investment analysis • Drive digital business: Business process set up in IT and partnering with BD organization for IT maintenance and support the legal entity. Business process for commercial operations at MPS level / legal entity level (IT / ERP / Digital platform tool chains BRIM, DCS, PSP, Taxations and Treasury systems) • Present financial plan and strategy to investors Role and Responsibilities Strategy and Business planning Lead development of business finance strategy for business unit and other emerging businesses in liaison with the functional excellence team, ensuring translation and alignment organizational objectives and initiatives • Analyse and develop Industry landscape vis a vis Market Channels and Segments, Competitive Actions and Combative Counter Plans to recommend business play • Engage in partner discussions for strategic collaboration from finance and supply chain functions • Lead business area annual operating plan and forecasting and draw up short-term and long-term financial plans including variance analysis and reporting • Establish and maintain operating and business financial metrics and input into customer/vendor management guidelines/schemes; Assess financial viability of new businesses/decisions and set financial guardrails • Analyse business and macro market key predictors, identifying trends and presenting actionable insights to business leaders; Producing succinct financial and business narratives for management review documents and advice business leaders on commercial deal terms • Conduct ad-hoc financial analyses and interpret P&L data to support business decisions • Collaborate with relevant parties in the preparation of finance statement/ P&L/ Cash flows (financial and non-financial, including business reporting) to enable Leadership with strategic decision making and capital allocation decision Operational Excellence Drive operational excellence using deep dive analytics on business drivers and leading the change / execution with business, support and excellence teams • Develop, implement and improve business area policies and finance procedures and controls to ensure 100% compliance while delivering a quality and cost-effective service to internal customers • Constantly monitor and seek to improve business KPIs viz. revenue, mix, segments, margins and working capital etc. • Establish business intelligence reports and dashboards to streamline the financial and operations MIS across various categories / locations / initiatives • Lead periodic reviews to assess progress, identify risks or blockers timely and implement agreed resolutions for core programs such as vendor experience initiatives, supplier payments and changing regulations etc. Compliance Management Drive compliance to global, state, and central government reporting and filing requirements and support the functional excellence team with relevant inputs • Support the functional excellence team in liaising with authorities and ecosystem partners for managing commercial terms and proactive issue/risk management • Collaborate with the functional excellence team in discrepancy closures and yearly closing of accounting books in alignment with regulatory requirements • Partner with business teams for supporting discussions on terms of trade closure with owners/vendors/suppliers • Evaluate the risk in financial transactions, accounting, taxation, treasury and design a mitigation plan to minimise risk • Oversee the development and maintenance of a standardized data management system for Business Finance in order to track the business performance and monitor adherence to standards and procedures Stakeholder Management Liaison with both external and internal stakeholders to devise a financial plan and strategy and manage ongoing process improvement in alignment to organizational and business area needs • Coordinate with cross functional teams to gather inputs for driving business excellence and facilitating change management • Build a strong relationship with existing and potential investors to leverage on market information IT Partner Drive digital business by identifying and implementing technologies and solutions that improve commercial business processes, enhance customer experiences, and increase operational efficiency (e.g. e-commerce operations, CRM, tool chains) • Lead establishment of new business models with holistic view of end to end process landscape • To review the current digital capabilities w.r.t. strategic direction of the company and define the next steps towards bridging the gap. Supply Chain Management Develop and manage the supply chain strategy for the business unit. • Conceptualization, design & managing supply Chain for Hardware Business on E commerce Platform. • Establishing & managing fulfilment Layer for e-commerce operations. • Lead supply chain operations [Customer Order Management, Procurement, Inbound and Outbound logistics] of traded products from suppliers & resell through platforms. • Manage price negotiations, supplier/partner contracting both technical & commercial for direct purchase products of MPS. • Manage supplier & Product evaluation & release. • Establish/Maintain KPIs of on time contracting, delivery and cost. • Continuous improvement to enhance supply chain efficiency. • Supplier/Partner & Stakeholders Collaboration and relationship management Qualifications Education CA/CMA/CWA with business exposure Post-Graduate from a tier 1 business school in Finance, Business, Economics, or equivalent, is desirable Relevant Experience 12-15 years of experience, with at least 3-5 years of experience in a digital/SaaS/marketplace environment Behavioral Skills 360-degree thinking • Drive for results and solution orientation • Impactful communication and cultural connectivity • Managing teams • Effective negotiation • Fostering innovation and change resilience • Stakeholder management Knowledge Knowledge of finance in e-commerce, distribution, retail, supply chain or the like • Relevant experience in controllership; understanding of global and local compliances (direct, indirect tax, STPI/ SEZ, Customs; FEMA, GST, transfer pricing, etc.), Accounting controls, Accounting and Tax Reporting and business model implications • Knowledge of financial modelling, defining program requirements, finance process controls, and policies to mitigate operational risk • Knowledge of industry and other financial best practises for accounts payable, receivable, import payments, vendor contact management, cost management and budgetary control • Knowledge of macro trends, commodity markets and exchanges • Knowledge of enterprise financial systems • Knowledge of advanced excel, data visualization tools and financial reporting software (e.g. Cognos / Oracle) • Experience in data analytics, Six Sigma, lean etc. initiatives Additional information Key Interfaces • External Business Partners • Banks/ NBFCs • External Consultants • Taxation Regulatory Authorities • Banking Regulatory Authorities • Leadership team across regions • Functional excellence teams • Business partners from various teams such as Finance, Legal, taxation, marketing etc. • Other relevant teams of the organisation

Immediate hiring for Platform Engineer - 7+ Years - India. https://www.linkedin.com/posts/ranjitha-mahadevappa-ba3b50104_platform-engineer-jd-8-years-only-india-activity-7351134812981592064-dW0N?utm_source=social_share_send&utm_medium=member_desktop_web&rcm=ACoAABqCn6sBX98GYNpI2-svGzaBG8GF9OzpYf0 Please share your cv to ranjitha@promantusinc.com Regards, Ranjitha 7619598141.

Job Title: Lead/Implementation Consultant Core responsibilities: Lead requirements discovery sessions. Platform and configuration consultancy. Mapping of Customer use cases and business requirements to product capabilities. Build Training Schedule and deliver sessions. Build Platform Configuration. Demonstration of configured products. Perform QA, testing and UAT

Key Accountabilities and main responsibilities - Strategic Focus - Assist with the transition to cloud & cost optimization initiatives. Identify, collect requirements, develop workflows to automate application support processes. Analyze, develop and implement process to secure, reduce downtime and optimize application performance. Operational Management - Ensure service requests are appropriately actioned according to service levels and performance targets. Provide technical support to core business application environments to ensure 24x7 availability. Provide support in large complex application environments especially working in complex and secured cloud platform like Azure. Liaise with the appropriate stakeholders to support Enterprise business applications and associated integrated system environment solutions. Troubleshooting, Investigating and resolving technical issues related to IT application systems and interfaces. Provide IT support to business applications through systems problem solving and maintenance. Ensure IT Systems stability fixing minor issues within the application development framework. Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues. Support application systems as required by business units including installation of software and configuration. Provide High Availability (HA) management and Disaster Recovery (DR) Support. Completion of regular tasks to support team SLAs. Manage code release and deployment across multiple platforms when required. Support both production and non-production environments. Contribute to improve efficiency of IT Operations process and procedure. Provide system and environment related KPIs as required. Assist to scope system change requirements. Provide effective support and minimize downtime to the business by liaising with developers, back end support, database administrators and vendors. Collaborate with other team members to improve the overall performance delivered to customers. Participate in after hours and weekend support (Availability to work on call after hours and weekend in a rostered 24x7 environment). People Leadership - Provide training to the IT support teams on supported tools and environments. Governance & Risk Help resolving Information Security Corrective actions. Complete the CSA on time. Develop and Maintain Documentation related to Standard Operations Procedures. Ensure that established procedures and standards are adhered. Raising security issues and breaches to Manager. Report to Management of any issues that may impact the Business. Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives. Adhere to all standards, policies and procedures. The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes - Total 4-6 years experience with 2-3 years experience in DevOps. Prior experience in Platform Engineering and support to large complex 24x7 application environments. Experience in supporting multiple Application Servers like JBoss, Tomcat, WebSphere and WebLogic, RDBMS including Oracle and SQL Server and Web Servers. Strong experience in Supporting multiple Application Servers including JBoss, IIS. Strong experience in supporting applications on J2EE, Java, JSP, Apache and Tomcat. Strong experience providing technical support of applications in Azure. Strong experience in implementing CI/CD in multi-branch development model. Strong experience in optimizing processes using DevOps tooling and integration for applications hosted on both on-prem and Azure. Experiencing in writing PowerShell and Groovy script. Experience in Jira & Jenkins. Experience in High Availability and Disaster Recovery Support. Competency across a blend of operating systems such as Windows and Unix. Knowledge of Oracle and SQL Server RDBMS and SQL problem solving & scripting skills is essential. Experience with IT Service management within ITSM / ITIL framework. Experience with ESB architecture and web application troubleshooting. Sound knowledge of MS Office Products. High level of problem-solving skills to handle complex software and interface support issues. Good documentation skills. Personal Attributes - Ability to work within a team assisting in: Timely completion of task assigned. Effective technology usage for problem solving. Introduce Innovation to solve business challenges. Ability to work on new and emerging technologies as required by Business. Effective verbal and written communication skills, needed to communicate with global teams/stakeholders. Practical and simple problem-solving approach. Willingness to accept responsibility and be accountable for service provided. Analytical and Systematic approach to work. Effective Team player with collaborative skills, learning and proactive attitude.

Cataloguing: Managing menu across POSist, Rebel+, GoKhana, etc. Executing Platform Growth Initiatives: design visibility banners, hygiene of ads, discounts, widget tagging. New Store Opening: First Time Right launch of new kitchens on platforms Routine Work - Coordinate with internal and external stakeholders for design of creatives: Topicals, BOTD, DOTD, Cuisine Banner, Gourmet Experience Card, Whatsapp, Emailer, Push Notification, Top Picks with proper imagery and callouts. Platform Operations: Thumbnail, Outlet Timings, Discounts Configuration, Handling Escalations. Anchor end to end process of kitchen launch on platform: coordinate with aggregator and POS for listing new locations and FTR launch. Daily Hygiene Checklist: Scheduled banners and discounts go live on time, inclusion of brands in any new widget on platform. Weekly Checklist: Ads (both CPC and Search) are loaded in right volumen, targeted to right user set, meal slot and defined click rate. Complete menu management on POSist, GoKhana and Rebel+ following SOP and documenting for audition purpose. Weekly reports for quality, track consumer comments, escalate exceptions. Diligently follow all SOPs with sign off and documentation after completition of a process. If Intersted share your CV at ashruti.gupta@associatemail.in with the subject line mentioned as Platform Operations Executive

Responsibilities: * Manage marketplace operations * Spreadsheet and reasoning skills * Catalog management and platform services *Inventory and order management.

Dear Candidate, We are looking for a Platform Support Engineer to provide technical support and maintenance for critical enterprise platforms. The role involves troubleshooting system issues, enhancing performance, and ensuring uptime across environments. Key Responsibilities: Monitor and maintain enterprise platforms and related services. Troubleshoot incidents and resolve platform issues with minimal downtime. Collaborate with DevOps, infrastructure, and application teams. Contribute to platform upgrades, patching, and optimization efforts. Document platform configurations, SOPs, and incident reports. Required Skills & Qualifications: Strong background in Linux/Windows system administration. Familiarity with platform technologies (e.g., Kubernetes, VMware, cloud services). Scripting knowledge (Bash, PowerShell, Python). Experience with monitoring tools (Prometheus, Datadog, New Relic). Excellent problem-solving and communication skills. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

*Identify customer needs and recommend appropriate products or service *Negotiate & close deals with clients *Manage the online sales using CRM and other tools *Drive online sales growth by optimizing e-commerce platform,executing marketing campaigns

Role : Senior ServiceNow Developer Location: Hyderabad//Bangalore//Chennai-Hybrid Job Description: Seeking a Lead Software Engineer in the ServiceNow Technology space who will design and develop ServiceNow solutions related to Workplace Service Delivery (WSD) for the Corporate Properties Group (CPG). Key responsibilities will include design, developing forms, loading data, developing UI policies and business rules. This will be a fingers to keyboard role requiring technical skills. Development will follow the Agile methodology. Required Qualifications: Minimum 12+ years of application development and implementation experience, out of which 10 + years of experience designing software solutions using software architecture design principles 5 + years of ServiceNow experience in building, implementing, and maintaining platform technologies, workflows, and integrations - ServiceNow Workplace Service Delivery experience will be a huge plus. Experience in technically leading ServiceNow development and implementations 2+ years of JavaScript development experience 2+ years of RESTful or SOAP web services 3+ years of Agile experience 2+ years of Java, C++, C#, C, or .NET 2+ years of SQL 5+ years SDLC experience 2+ years of Integration design experience Experience on working with different OS Knowledge of Scripting (JavaScript, Unix, Python etc.) Understanding on the Data model concepts Knowledge of XML and structural programming concepts Knowledge of ITIL processes Advanced problem-solving ability Change Management, Asset Management and Configuration Management Excellent verbal, written, and interpersonal communication skills Ability to interact effectively and confidently with senior management Experience supporting and technically directing teams, as required