Operations Executive (Patna)

• Purpose
  

• Key Responsibilities
  

Responsibilities

• Support the Head - Service & Channel Partner Development in the formulation of annual manpower plan for PDAs & DAs; Work closely with the Branch Heads and Regional Operations Heads to identify PDA/DA requirements in the Branch and forward the same to the Head - Service & Channel Partner Development
• Identify potential service partners in the Branch and forward the same to Head - Service & Channel Partner Development
• Support the Head - Service & Channel Partner Development in the empanelment of new service partners in the Branch
• Conduct the induction program for all service partner staff in the Branch
• Conduct all relevant operations trainings for all service partner staff in the Branch
• Responsible for efficient functioning of all service partners in the Branch
• Conduct regular audits of service partners in the Branch in terms of adherence to statutory requirements, service level agreements etc; Highlight any deviations to the Head - Service & Channel Partner Development and take corrective actions, if any
• Monitor service partner staff performance on a regular basis
• Key Result Areas and Key Performance Indicators
  

S.No

Key Result Areas

Key Performance Indicators

• Drive activities related to setup of service partners as per defined timelines
  

• Operational Performance of
• PDAs
• Delivery Agents
  

• Conduct/ delivery of routine operations training programs for PDAs/DAs as per plan
• Conduct of training/ capability building programmes for PDAs/DAs for rollout/ launch of new products or new processes
• % coverage of PDAs/DAs in operations training programmes
  

• Adherence to Performance Management system timelines and guidelines
  

• % PDA and DA attrition in the Branch
  

Roles and Responsibility :

• Ensuring on time requisition , lineups and recruitment by coordinating with respective agencies .
• Ensuring on time Onboarding after PEV , PCC .
• Coordination on employee code , DHL code creation .
• Ensuring on time fuel inputs and payment as per the cycle .
• Ensuring on time attendance inputs and salary and closing of all disputes .
• Coordination with agencies to resolve any disputes in terms of termination , theft , salary hold , warning etc .
• Ensuring and monitoring online Attendance and Fuel usage.
• Ensuring staffs getting Uniform after joining.
• Uniform stitching payments , shoe payment , BYOD payment , incentive is reimbursed to staffs on time .
• Coordination with Ops Incharge , Ops Heads , HR team .
• MPC Productivity analysis .
• Clean up of Employee Master through HR .
• Ensuring correct Role Code mapping in coordination with HR.
• Resolving PF/ESIC issue , debit process.
• Regular meeting with Agencies for resolving issues and performance review .
• Coordinate on training and grooming.
• Coordination with Finance team for bill payment to agencies .
• Monitoring Geo fencing and GPS tracking in Attendance and Fuel App .